Job Details

Participate in client onboarding sessions and help shape onboarding and follow-up materials.Conduct periodic outreach to maximize platform usage and partner with cross-functional teams on threat alerts.Serve as the dedicated case manager for confirmed identity theft incidents, handling end-to-end resolution.Qualifications:Two to three years in client success or an IT help desk role, with executive-level client experience a plus.Exceptional verbal and written communication, comfort leading live virtual sessions, and highly developed service instincts.Ability to organize, prioritize, and work autonomously in a remote environment under pressure.What You Can Expect:A role with direct impact on client satisfaction and security, with opportunities to deepen cybersecurity knowledge.Competitive compensation range of $55,000–$70,000 per year, depending on location and experience.A remote-first environment where you manage your own schedule, including occasional on-call shifts.BlackCloak BlackCloak provides a Client Security Operations Center (CSOC) that protects members around the clock. The company operates in the cybersecurity space and values client success, collaboration, and ongoing learning, with a remote-first culture.#J-18808-Ljbffr