Job Details

Job Title

Program Support Assistant (OA)

Job Duties

Help

Job duties include, but are not limited to:

• Perform administrative, analytical, planning and evaluative work in support of the associated telehealth programs.
• Collecting and analyzing data and assisting with coordination of enrolled patients.
• Assist with future proposals and/or projects that are implemented.
• Ensures patient privacy by adhering to the Health Information Privacy and Portability Act (HIPPA), Privacy Act of 1974 and the Health Information Technology for Economic and Clinical Health Act (HITECH).
• Identifies issues, problems or conditions and seeking alternative solutions based on evaluation of the intent of applicable rules, regulations and procedures.
• Setting up VANTS and/or meetings for interviews, staff meetings, education, weekly huddles and other various training sessions and other collaborations.
• Emailing, faxing, copying, collecting and distributing mail to facilitate inter-facility and intra-facility mail upkeep.
• Provides mailing services to include a variety of letters, fliers, enrollment/discharge information, tailored patient education material based on the individual's disease management protocol.
• Responsible for establishing and maintaining an inventory of all HT equipment and will order office supplies as needed and/or requested by staff.
• Providing administrative support, answering telephone, data collection, installation of home-based telehealth devices, troubleshooting devices and systems, supply processing and inventory oversight.
• Analyzing program-specific reports from various databases including VHA Support Service Center Capital Assets (VSSC) and web-based vendor sites tracking statistical information in support of program operations.
• Organizes and maintains patient health information and retrieves a variety of computerized reports.
• Considered as an expert in Microsoft Word, Excel, Microsoft Teams, PowerPoint, Outlook and Adobe.
• Serves as the point of contact for patients, family members, caregivers, medical center staff, community agencies and various stakeholders.
• Answering phones and fielding calls to direct Veterans to appropriate personnel, will manage voicemails and return calls in a timely manner.

Work Schedule: Monday-Friday from 7:30 AM- 4:00 PM

Virtual: This is not a virtual position.

Position Description/PD#: Program Support Assistant (OA)/ PD60120A

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized