Job Details

Program Support Clerk

Duties include but are not limited to:

• Serves as receptionist for CHNC office; this involves receiving visitors who include community agency representatives, employees, etc.
• Receives and screens the majority of telephone calls and all visitors; ascertaining the nature of the call or visit, and determining when the call or visit requires immediate transmission.
• Provides information to healthcare providers such as scheduled return appointments, medication refill status and scheduled admission status as applicable for continuity of care.
• Provides applicable information to the community based agencies, via fax such as results of procedures, x-rays, labs.
• Schedules follow up procedures, and transportation eligibility/information as known and applicable to continuity of care.
• Processes all incoming/outgoing correspondence such as general mail, faxes that include medical information, and home health certifications and re-certifications and orders.
• Independently processes, tracks and follow up on received orders from home health agencies for provider signature, and returns to the agencies to facilitate timely payment to the agencies and to timely care to the Veteran.
• Assists in processing annual reports for CNH program, ALF, ADHC, Residential Care oversight and monitoring.
• Performs all other duties as assigned.

Work Schedule: Monday-Friday, 7:30am-4:00pm

This is not a virtual position.

Position Description/PD#: Program Support Clerk/ PD075990

Relocation/Recruitment Incentives: Not Authorized

Critical Skills Incentive (CSI): Not Approved

Permanent Change of Station (PCS): Not Authorized