Job Details

Data Entry Representative

This position is National Remote. You'll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges.

Optum Insight is improving the flow of health data and information to create a more connected system. We remove friction and drive alignment between care providers and payers, and ultimately consumers. Our deep expertise in the industry and innovative technology empower us to help organizations reduce costs while improving risk management, quality and revenue growth. Ready to help us deliver results that improve lives? Join us to start Caring. Connecting. Growing together.

The Data Entry Representative supports the Imaging Services team by reviewing, reconciling, and accurately entering imaging orders received via fax. This is a non-phone-based data entry role focused on processing, reconciling, and transcribing imaging orders received via fax. The ideal candidate will have experience working in Epic, a strong understanding of medical terminology, and familiarity with imaging exams and procedures.

This position plays a critical role in ensuring orders are accurate, complete, and ready for scheduling while maintaining timely communication with provider offices and internal scheduling teams.

This position is full-time Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 8:30am - 5:00pm MST. It may be necessary, given the business need, to work occasional overtime.

This will be on the job training and the hours during training will be during normal business hours.

Primary Responsibilities:

• Review, reconcile, and accurately enter imaging orders received via fax into the appropriate systems.
• Verify that orders contain all required information and documentation.
• Identify incomplete, inaccurate, or missing information and contact provider offices to request corrected or updated orders.
• Maintain detailed and accurate records of order status and follow-up activities.
• Collaborate closely with scheduling teams to ensure orders are processed efficiently.
• Prioritize and expedite STAT orders requiring immediate attention.
• Ensure data integrity and compliance with organizational policies and procedures.
• Support workflow efficiency by monitoring order queues and addressing processing backlogs when necessary.

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED
• Must be 18 years of age OR older
• 1+ years of healthcare industry experience
• Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
• Ability to work an eight-hour shift between, Monday - Friday, 08:30AM - 05:00PM MST

Preferred Qualifications:

• Experience with radiology terminology
• EPIC experience

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

Soft Skills:

• Demonstrated ability to listen skillfully, collect relevant information, build rapport and respond to customers in a compassionate manner
• Strong communication skills, empathy
• Critical thinking skills to problem solve and resolve customer concerns
• Ability to multi-task duties as well as the ability to understand multiple products and multiple levels of benefits within each product

All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16 - $29 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.