Job Details

Collections And Billing Specialist

We are seeking a detail-oriented Collections and Billing Specialist to support billing operations, accounts receivable, and financial administration across multiple business units. In this role, you will manage customer billing transactions, monitor outstanding balances, and help ensure accurate and timely collections from individual participants and institutional clients. You will collaborate closely with finance and accounting colleagues, billing specialists, and cross-functional teams to resolve discrepancies and maintain reliable financial records. Your responsibilities will include generating invoices, processing adjustments, validating program pricing, and preparing reports that support effective financial decision-making. You will also contribute to month-end closing activities and help improve the accuracy and efficiency of billing processes. This remote opportunity is ideal for an organized finance professional who combines strong analytical skills with effective communication and a commitment to supporting an international, mission-driven organization focused on education and cultural exchange.

Accountabilities

• Manage collections and accounts receivable: Communicate with program participants and institutional customers to follow up on outstanding balances, resolve payment issues, and support timely collection of receivables.
• Coordinate billing activities: Work closely with billing specialists to monitor and manage participant balances before and after program departures, ensuring accurate account information and appropriate follow-up.
• Support financial arrangements: Assist in establishing and administering payment plans for individual participants and institutional customers, helping maintain accurate records and clear communication regarding payment obligations.
• Generate and maintain invoices: Prepare and issue program bills for participants and institutional clients, ensuring that charges are accurate, complete, and consistent with applicable pricing and billing requirements.
• Prepare billing reports: Generate, review, and maintain billing and accounts receivable reports to support operational monitoring, financial analysis, and effective follow-up on outstanding items.
• Process financial adjustments: Review daily financial reports, identify required corrections, and enter corresponding adjustments into the financial system with accuracy and attention to detail.
• Validate program pricing: Verify billed program prices for each program term to ensure that customer charges align with approved pricing structures and applicable financial records.
• Resolve billing discrepancies: Investigate and address customer billing disputes, transaction inconsistencies, and irregularities, coordinating with relevant departments to reach timely and accurate resolutions.
• Collaborate across departments: Work with finance, accounting, billing, and other internal teams to coordinate transactions, clarify billing requirements, and maintain consistent financial processes.
• Support month-end closing: Assist with month-end close activities, including reviewing, preparing, and posting adjusting entries to help ensure accurate financial reporting.
• Maintain financial data integrity: Support the accuracy and reliability of customer transaction records, billing databases, and financial system information across domestic and international operations.
• Contribute to team objectives: Perform additional finance and billing duties as assigned while helping maintain efficient workflows in a dynamic, collaborative environment.

Requirements

• Education: An associate's or bachelor's degree in accounting, finance, or a related discipline is preferred. Equivalent professional experience may also be considered.
• Relevant experience: At least two years of experience in billing, collections, accounts receivable, accounting, or a related financial operations role.
• Microsoft Excel proficiency: Strong Excel skills are required, including the ability to organize financial data, review transactions, prepare reports, and identify discrepancies.
• Financial systems knowledge: Experience using financial management systems is beneficial, with NetSuite experience considered a plus.
• Billing and collections expertise: Understanding of invoicing, payment tracking, accounts receivable, billing adjustments, customer account reconciliation, and collections procedures.
• Analytical skills: Strong analytical and problem-solving abilities, with the capacity to review financial reports, investigate inconsistencies, and process adjustments accurately.
• Communication skills: Excellent written and verbal communication skills, with the ability to interact professionally with customers, institutional partners, and internal stakeholders to resolve billing questions and payment issues.
• Attention to detail: A high degree of accuracy when handling financial transactions, validating pricing, maintaining records, and preparing reports.
• Organization and time management: Ability to manage multiple priorities, meet deadlines, and maintain consistent follow-up on billing and collections activities.
• Adaptability: Comfort working in a fast-paced environment with changing priorities while maintaining quality, accuracy, and efficiency.
• Teamwork and collaboration: A cooperative approach to working with finance and accounting colleagues and cross-functional teams across different business activities.
• Integrity and accountability: A commitment to responsible financial recordkeeping, established procedures, confidentiality, and accurate reporting.
• Background screening: Willingness to complete reference and background checks as a condition of employment.

Benefits

• Competitive total rewards package: Benefits and additional offerings that can increase total compensation by up to 25%, subject to applicable eligibility and plan terms.
• Remote work: The opportunity to work remotely from within the United States.
• Paid time off: Vacation and other paid leave benefits to support personal well-being and work-life balance.
• Parental leave: Benefits designed to support employees and their families during important life transitions.
• Additional time off: Six floating Fridays, subject to eligibility requirements.
• Retirement savings: Access to a 403(b) retirement plan with an employer contribution.
• Comprehensive insurance coverage: Medical, dental, vision, life, and travel insurance benefits, subject to plan eligibility.
• Disability protection: Short-term and long-term disability benefits.
• Health and dependent care accounts: Flexible Spending Accounts and Health Savings Account options, where applicable.
• Employee assistance: Access to an Employee Assistance Program to support personal and professional well-being.
• Fitness reimbursement: A gym reimbursement program that encourages healthy lifestyle choices.
• Study abroad discounts: Discounts on eligible study abroad programs.
• Voluntary benefits: Optional coverage and services, including identity theft protection, pet insurance, accident insurance, and critical illness insurance.
• International and collaborative environment: The opportunity to work with colleagues and teams supporting educational and cultural exchange programs across a global network.
• Purpose-driven work: The chance to contribute to an organization focused on international education, intercultural understanding, and building connections across cultures.
• Inclusive workplace: A commitment to welcoming professionals from diverse backgrounds and encouraging different perspectives and ideas.