Job Details

Job Title

Answers emergency 911 and non emergency telephone calls, determines the nature/urgency of call and dispatches appropriate personnel, emergency vehicle(s) and/or equipment.

Essential Functions

The essential functions of the job include:

• Answers emergency 911 and non-emergency phone lines;
• Dispatches appropriate personnel and equipment in regard to Police, Fire, and/or EMS response;
• Records information required to document time and nature of call as well as time and nature of response;
• Monitors burglar and fire alarm systems, dispatches appropriate department;
• Answers after hour emergency calls for Public Works, Water/Sewer Departments, Animal Control Officers and other city offices;
• Dispatches appropriate personnel and equipment to non-emergent calls such as sewer, water, animal control officers and other city offices;
• Enters all actions taken into computer aided dispatch system;
• Operates NCIC terminals to enter/retrieve law enforcement information/data, logs calls to provide a record of daily activities;
• Monitors/operates two-way radios to provide information and monitor status of City of Kingsport law enforcement personnel, City of Kingsport Fire Department personnel, and Sullivan County EMS personnel as the nature and location of calls;
• Observes all closed-circuit television monitors for activity in restricted area(s);
• Conducts regular tests of pagers and radio equipment to ensure continuous proper operating condition;
• Provides informational assistance to other law enforcement personnel, agencies and city department staff through TCIC and TIES;
• Maintains and updates CAD unicodes, tables, unit assignments and Geo-Base to meet needs of daily operations;
• Serve on committees;
• Fulfill obligations of the Communications Shift Leader in his/her absence;
• When assigned may appear and testify on behalf of City of Kingsport law enforcement officers regarding the authenticity of recorded messages; and
• Performs additional duties as assigned.

Qualifications

The qualifications for the job include:

• Knowledge of 911 emergency dispatch policies and practices;
• Knowledge of NCIC, TCIC and TIES computer operation and use policies and procedures;
• Knowledge of the streets, locations and addresses within the City of Kingsport;
• Knowledge of all applicable emergency response plans including Emergency Preparedness and Sullivan County EOP Hazmat Emergency Response Plan;
• Knowledge of general City of Kingsport Police, Fire, and Public Works operations;
• Knowledge of Emergency Medical Dispatch policies and procedures;
• Skill in communicating using standard telephone and two-way radio equipment;
• Skill in evaluating emergency calls and determining appropriate level of response required;
• Skill in remaining calm during emergency situations and communicating effectively to persons in varying degrees of hysteria;
• Skill in establishing and maintaining effective working relationships with other law enforcement personnel, other city personnel, outside law enforcement agencies and the general public;
• Skill in working in an environment subject to quickly changing priorities and frequent situations requiring the demonstration of judgment in emergency and life threatening occurrences via telephone.

Education and Experience

High school graduate or high school equivalent; experience not required but prefer experience equivalent to one-year full time office support work. Ability to complete a course of study leading to certification to operate NCIC terminal and Emergency Medical Dispatch within the first year of employment.

Benefits

The benefits include:

• RETIREMENT- TCRS Hybrid Plan: Participation is mandatory. No waiting period. Plan is a combination of a defined benefit plan and a defined contribution plan. The defined benefit plan consists of a 5% mandatory contribution from the employee and a 4% employer contribution. Employee is also auto-enrolled at 2 % in the defined contribution plan with the City contributing 5%. Employee has the option to increase or decrease his/her defined contribution percentage.
• VACATION: Vacation accrual is based upon your length of service with the Ctiy Of Kingsport. New employees will receive upon hire date one (1) week vacation, and will accrue 6.67 hours per month with the exception of Firefighters who accrue 12 hours per month. Vacation is available for use as it is earned.
• HOLIDAYS: The City of Kingsport offers 12 paid Holidays per year: New Year's Day, Martin Luther King, Jr., Good Friday, Memorial Day, Independence Day, Labor Day, Veterans Day, Thanksgiving Day, Friday after Thanksgiving, Christmas Eve, Christmas Day, and Floating Holiday (1 day).
• SICK HOURS: Employees accrue eight (8) sick hours at the end of each month worked. Sick hours may be used for personal or immediate family illness up to a maximum of 1040 hours per calendar year. In addition, sick hours may also be applied toward early retirement (see TCRS rules for retirement for further information).
• LIFE INSURANCE: The City of Kingsport provides all full time employees Term Life Insurance at no cost. The coverage amount is equal to one (1) times your annual base salary.
• SUPPLEMENTAL LIFE INSURANCE (optional): - Full time employees also have the option to elect Supplemental Life Insurance coverage at an additional one (1) times their annual base salary. Rates are based upon your age and annual salary.
• DEPENDENT LIFE INSURANCE (optional): Full time employees can elect Term Life insurance for their dependents at either $5,000 or $10,000 amounts. The cost elect coverage for their dependents at $.64 per pay period for $5000; $1.28 per pay period for $10,000.
• LONG TERM DISABILITY (optional): Carrier is MetLife. Monthly premium cost is shared 50/50 by employee/City. Eligible after 90 days of employment. Covers 60% of your monthly earnings up to a maximum of $7,500.00. Pays until you are approved for social security disability or until you return to work. Benefits begin after 120 days of consecutive disability
• HEALTH INSURANCE (optional): Carrier is BCBST, network S. Full time employees have the option to select from two (2) plans (Standard Plan and Basic Plan). Premium cost is shared by employee/City.
• EMPLOYEE HEALTH CLINIC: Provider is Premise Health. Confidential. Available to employees/dependents who are covered under the City's health care plans (BCBST). Clinic treats both acute and chronic conditions and can prescribe medications, provide annual physicals, health coaching, lab work, and much more. No co-pays, no deductibles, and no cost for select generic medications dispensed on-site.
• DENTAL INSURANCE (optional): Carrier is Delta Dental. Premium cost is paid by employee. Annual maximum coverage of $1,000 per member which increases by $100 per year up to a maximum of $1,500 provided member has at least one preventative procedure performed each plan year.
• VISION INSURANCE (optional): Carrier is Davis Vision. Premium cost is paid by employee. Annual eye exams, lenses and lens upgrades, frames, contacts.
• FLEXIBLE SPENDING ACCOUNT (optional): Carrier is Flores. Contribution amounts are pre-tax. Healthcare and Dependent Care options. Employees can contribute up to the allowed IRS maximum amounts. Healthcare rollover of up to $610 for plan year 2024.
• EMPLOYEE ASSISTANCE PROGRAM: 2 programs: Ballad Health and Ulliance, Inc. Available to Full time employees. Provides confidential mental health and substance abuse services and much more.
• EMPLOYEE PHYSICAL WELLNESS PROGRAM: Provider is Cora. Available to all regular full time and part time employees at no cost. Provides a regiment of treatment when employees experience minor musculoskeletal disorders due to life's everyday stresses and strains.
• KINGSPORT AQUATIC CENTER: Free membership for full time employees elected in the City's medical plan. Discounted rates for employees and their family.
• GYM MEMBERSHIPS (optional):