Job Details

LocationGreenville, TNPosition TitleAssistant Store Manager (ASM)OverviewAs an Assistant Store Manager (ASM) You'll support customers through real financial needs while gaining hands‑on experience running a store. You'll develop leadership skills in real time by driving account management, customer outreach, and risk management. It's performance‑driven, people‑first, and packed with growth potential.Compensation & BenefitsThe hourly wage is $16.00 per hour.Paid on‑the‑job training and a comprehensive new hire program.Access to a robust learning management system with e‑learning modules.Cross‑brand training allowing movement across eleven brands nationwide.Enrollment in a key holder program for leadership development.Performance‑based career advancement.Educational reimbursement program.Multiple medical coverage choices, telemedicine, and HSA/FSA options.Traditional 401(k) and Roth 401(k) plans with generous company match.Company‑sponsored life and AD&D insurance.Basic and enhanced voluntary benefits including dental, vision, disability, supplemental life, and more.Mental health resources, life coaching, and EAP access.Discount marketplace for nationwide and local retailers.Paid time off that grows with experience, starting at 12 days in the first year.Benefits are subject to change; consult governing plan documents for details.What You'll Do – Essential Duties And ResponsibilitiesMaximize customer success by offering financial services that fit their needs.Assess risk of financial transactions, evaluate and process loan/pawn applications, and handle ancillary products.Conduct daily call campaigns to market services, build business, and nurture client relationships.Oversee account management and recovery, including collection calls, while maintaining customer service focus.Maintain accurate customer information in the POS system.Coach and develop Customer Service Representatives to adhere to quality standards and safety procedures.Perform on‑site vehicle appraisals, store errands, and external marketing when required.Leverage partnership opportunities and community events to meet performance standards.Manage office security protocols, opening/closing procedures, vault, and cash drawer.Ensure compliance with corporate policies and legal regulations; conduct audits and compile reports.Maintain store appearance and cleanliness, scheduling maintenance as needed.Work efficiently in a fast‑paced environment, handling multiple tasks to meet performance standards.Perform additional tasks as directed by leadership.Maintain a full‑time schedule, including weekends, with a minimum of 40 hours per week.Qualifications And SkillsHigh school diploma or equivalent.Minimum one year of experience in customer service, sales, or retail.At least 3 months of supervisory or key holder experience.Excellent verbal and written communication skills.Proficiency with phones, POS systems, Microsoft Office, and computer systems.Must be at least 18 years of age (19 in Alabama).Valid driver's license, auto insurance, and personal vehicle (mileage compensated).Background check required.Physical ability to stand up to 90% of the time, move up to 25 pounds, and operate mechanical controls.Nice To Haves – Preferred Qualifications And SkillsManagement experience in retail, convenience store, grocery, finance, or related industries.Experience in check cashing, document verification, and money order processing.Bilingual (English/Spanish) is a plus and may be required for certain locations.EEO StatementThe Community Choice Financial® Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal‑opportunity employer.The information contained herein is not an all‑inclusive list of duties or requirements. The Company may revise the job description at its discretion. The Company will never request banking or payment information and will not conduct an interview via text message.#J-18808-Ljbffr