Job Details

User Experience Designer

The NYS Digital Service team at the Office of General Services (OGS) seeks a creative professional to serve as User Experience Designer. The Public Information Specialist 1 (Digital Content) will function as User Experience (UX) Designer to support digital projects across multiple channels including websites, applications, mobile, and email.

The UX Designer will assist with research, design, testing, and analysis to create engaging and informative online interactions for residents, businesses, and visitors. This role will work closely with product leaders, researchers, content producers, data analysts, and developers to bring products to life. Ideal candidates have a passion for improving the experience people have with the government, and a deep knowledge of various user-research methods and creating UX design deliverables.

Everyday Impact at NYS Digital Service

The NYS Digital Service is a team of strategists, product managers and technologists working with agencies to streamline and improve the digital experience across New York State. We strive to create a community that works together to provide programs and services to New Yorkers in an efficient and user-friendly way.

Typical duties include, but are not limited to:

• Design and optimize a variety of digital products and services to ensure they are accessible, efficient, and user-friendly, by creating UX design deliverables (e.g. sketches, user stories, user flows, interactive prototypes, etc.).
• Apply user-centered design principles and research insights to translate business needs into seamless interaction flows that drive task completion and enhance user satisfaction.
• Plan, conduct and analyze usability testing and other evaluation methods to validate design decisions and continuously improve the user experience.
• Break down projects into reasonable plans with clear deliverables, milestones, and deadlines.
• Employ various user research methods and know when to use each most effectively (e.g. user interviews, usability testing, card sorting, etc.).
• Design intuitive user interfaces using research findings, established design patterns, accessibility standards and plain language best practices.
• Follow brand standards and design patterns to create visual design assets.

Note: This position may require routine evening and weekend work, as well as some travel on occasion between NYC and Albany.

Minimum Qualifications

Six years of experience in public relations, social media, and digital communications.

*Substitutions: A degree in Communications, English, Public Relations, Social Media, Digital Communications, or a similar degree may substitute for experience as follows:

• Associates degree: Two years of required experience
• Bachelor's degree: Four years of required experience
• Master's degree: Five years of required experience

Preferred Qualifications:

• Experience providing user advocacy and design expertise across all stages of design, from research and discovery, through implementation, QA, and post-launch optimization.
• Demonstrated track record of delivering high-value products through strong partnership with cross-functional team members.
• Demonstrated experience using design and prototyping software (Figma, UserTesting, Photoshop, Illustrator, etc.).
• Experience disseminating complex government processes and transactions across all digital mediums (web, social, applications) and ensuring online usability and comprehension for topics such as health, procurement, contracting, finance, licensing, or regulations.
• Familiarity with creating designs using a design system.
• Proficiency in Google website analytics.
• Proficiency in WCAG 2.0, 2.1, 2.2 / Section 508 compliance.
• Familiarity using HTML, CSS, and JavaScript.

Note: In order to award the proper credit for work experience, resumes must include month and year for start and end dates. If any of this experience is less than full time you must indicate the average number of hours worked per week.

Additional Comments

The Office of General Services (OGS) is an equal opportunity employer, and we recognize that diversity in our workforce is critical to fulfilling our mission. We encourage applicants from all communities to apply.

For a full version of OGS's EEO/AA statement and benefits joining Team #OneOGS, please visit

Note on telecommuting: Employees are required to apply and obtain approval through management to telecommute according to the agency's Telecommuting Program Guidelines.

Downstate: Location Pay of $4,000.

Some positions may require additional credentials or a background check to verify your identity.