Job Details

Assistant Claim Administrator

UniTek Global Services is seeking an Assistant Claim Administrator to support our Auto and Property Claims operations by assisting with claim intake, coverage verification, documentation, customer communications, and coordination with adjusters and vendors. This role ensures claims are handled efficiently, accurately, and in compliance with regulatory and company standards.

Key Responsibilities:

• Set up new property claims; validate First Notice of Loss (FNOL).
• Maintain organized, current claim files and update claims systems (Zoho, Corp Svcs portal).
• Obtain statements from claimants, witnesses, and vendors; request and track estimates, photos, and reports.
• Interpret telecom locate markings, including paint colors, symbols, utility codes, and tolerance zones.
• Review site photos, maps to understand how fiber, coax, and copper facilities were placed.
• Understand telecom construction processes, including boring, trenching, plowing, aerial placement, handholes, pedestals, and splice points.
• Identify likely damage mechanisms (e.g., mismarked locates, improper potholing, depth inconsistencies, contractor error).
• Prepare damage summaries.
• Serve as a point of contact for claimants regarding claim status and next steps.
• Submit pay requests on approved invoices, assess back charges/credits as appropriate.
• File claims as needed with appropriate provider for property damages when subcontractor funds are no longer available.
• Maintain dashboards and activity logs; schedule meetings as needed.
• Collaborate with internal teams and external partners (repair subcontractors).

Qualifications:

• Associate's or Bachelor's degree preferred or equivalent work experience
• Strong telecom knowledge required, including:
• Utility locating and processes
• Understanding of how fiber/coax/copper connections are built
• Ability to read and interpret locate markings and construction terminology
• Auto and Property claims experience a plus (assistant/coordinator level).
• Proficiency with Microsoft Office
• Strong organization, attention to detail, and written/verbal communication.
• Experience supporting fault assessment, negligence, and subrogation workflows, a plus.
• Prior exposure to settlement negotiations support and property damage documentation a plus.
• Demonstrates foundational claims knowledge.
• Understand insurance principles.
• Focus on operational efficiency and service.

Pay Range:

$24.00 to $31.50 per hour, based upon geography, skills, and experience.

This position is non-exempt and eligible for overtime pay in accordance with federal and state laws.

UniTek Global Services is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.