Job Details

Technology Technician

An individual in this class performs skilled repair and maintenance of all technology-related equipment as well as technical support for all technology-related systems. Employee provides technical support to users including, but not limited to, technical advice on equipment setup and operation, general troubleshooting, and software installation. Employee provides on-site assistance in classrooms, media centers, computer labs, and administrative offices. Employee identifies problems and takes appropriate corrective action. Typically, this employee will provide first response support.

Reports To: Technology Director

Purpose: To provide support and promote the advancement of all technology within Yancey County Schools.

Qualifications: Graduation from a two-year college or technical school with related coursework and one-year experience; or an equivalent combination of training and experience. Degree in a technology related field and eighteen months experience in a K-12 educational environment preferred.

Specific Duties and Responsibilities:

• Assists with the installation of hardware, software, and related peripherals.
• Ensures the maintenance of all computers, software, and local area networks by monitoring performance.
• Effectively troubleshoots Chromebook, tablet, laptop, and desktop issues.
• Performs routine imaging of devices and makes necessary upgrades to hardware and software.
• Maintains accurate inventory and effectively uses the ticketing system to track routine repair and maintenance of equipment.
• Refers complex problems to higher level technical support.

Additional Job Functions:

• Assists with network cable installation and termination.
• Supports educational software used by the district including Google Apps, Microsoft Office, Adobe CC, and Classlink.
• Other tasks assigned by the Technology Director.

Special Requirements: Must possess a valid North Carolina Driver's License. Be accessible after hours in the event of a network outage or scheduled event.

Term of Employment: Temporary

Evaluation: Performance will be evaluated in accordance with provisions of the Board's policy on evaluation of Classified Personnel.

Knowledge, Skills and Abilities:

• General or strong knowledge of computers and related technology devices.
• General knowledge of electronic devices and local area networks.
• Understanding of mechanical, electronics, and computer principles as applied to the repair and maintenance of computers and peripherals.
• Ability to communicate effectively with all levels of technology users.
• Ability to establish and maintain effective working relationships.