Job Details

The incumbent in this position is responsible for providing superior service to both the internal and external customer. The incumbent is also responsible for providing superior beverage service to Hard Rock Casino Bristol guests and cocktail servers while providing excellent guest relations. ESSENTIAL FUNCTIONS:(These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)Creates an atmosphere that induces guests to make Hard Rock Casino Bristol their choice for gaming entertainment; responsible for actively building and retaining guest relations and acts as a mentor to team members in order to provide superior guest service. Takes customer drink orders. Properly greet each guest and provide outstanding customer service offering drink and food specials. Totals bills, presents check, collects settlement, and processes payment. Reconcile transactions at the end of each shift, cash out, and maintain a ...Banquet, Operations, Bartender, Customer Service, Operation, Cocktail Server, Restaurant