Job Details

A company is looking for an Operations Manager (Virtual).Key ResponsibilitiesCollect, analyze, and present program data to improve performance and qualityManage center resources to ensure effective daily operations and enhance customer call qualityFacilitate leadership development and provide feedback to staff while managing project teams and budgetsRequired QualificationsBachelor's degree or 3-5 years of relevant customer service/sales experience in a call center environmentExperience in a high volume and metric-driven environment is preferredProven management/leadership experience preferredDemonstrated ability to collaborate and build cross-functional relationshipsProven budgetary and P&L experience