Job Details

Sales Lead - Piney Flats Showroom

Department: Sales
Reports To: Director of Sales
Role Type: Leadership Seat - Sales Department

About Lyon Metal Roofing

At Lyon Metal Roofing, we don't just sell metal roofing, we deliver dependable solutions, fast execution, and acustomer experience that keeps builders coming back. We operate with EOS (Entrepreneurial Operating System) principles, value accountability, and believe great leaders build great teams.

We're looking for a working Sales Leader who can coach, motivate, and execute alongside the team while driving performance, consistency, and growth.

The Role

The Sales Lead is a hands-on leader responsible for guiding our inside and counter sales team to hit revenue goals while delivering an exceptional customer experience. This role balances leadership, sales execution, and cross-department coordination to keep operations running smoothly.

You'll lead by example, own key sales metrics, and ensure EOS processes are followed and improved-while stepping in where needed to support customers, teammates, and leadership.

What You'll Be Responsible For

Sales Leadership

• Lead huddles and weekly Level 10 meetings
• Set weekly sales goals and track KPIs
• Coach, mentor, and develop inside/counter sales staff
• Assist with complex, high-value quotes and escalated customer issues

Process & EOS Accountability

• Ensure consistent execution of sales processes (quoting, order entry, follow-up)
• Own the Sales Department's EOS Scorecard metrics
• Improve and document Proven Processes
• Monitor product knowledge training and compliance
• Submit weekly competitive pricing and monthly reporting

Customer Experience Management

• Ensure fast, accurate, and friendly service at every touchpoint
• Resolve escalated issues quickly and professionally
• Improve quote response time and order accuracy
• Implement customer feedback loops to drive improvement

Sales Execution & Operational Support

• Jump in during peak times (counter, phones, quoting)
• Coach upselling and customer problem-solving skills
• Collaborating on promotions and sales initiatives
• Ensure timely follow-up on quotes, leads, and expired orders
• Compile truck lists for deliveries and inventory
• Track credit card purchases and submit logs to AP
• Manage PTO, call-ins, and scheduling in Bamboo

Cross Department Collaboration

• Coordinate with production on lead times and priority orders
• Report on order issues to the Executive Plant Manager
• Communicate sales trends to purchasing and inventory
• Participate in quarterly and annual planning
• Serve as the link between sales staff and leadership
• Assist with truck deliveries when plant leadership is absent
• Report on facility and maintenance needs

Scorecard Metrics You'll Own

• Total Team Revenue
• Quote Conversion Rate
• Order Accuracy Percentage
• Customer Acquisition
• Average Order Amount
• Perfect Order Rate

What Success Looks Like

You get it - You understand frontline sales, EOS discipline, and how Lyon Metal Roofing operates
You want it - You enjoy leading, coaching, and holding people accountable
You have the capacity - You bring the experience, time, and communication skills to lead a high-performing team

Ideal Background

• Proven experience leading inside sales or counter sales teams
• Strong coaching, communication, and accountability skills
• Comfortable working in a fast-paced, operations-driven environment
• Experience with EOS or structured KPI-driven environments is a plus
• Roofing, construction materials, or building supply experience preferred

Why You'll Want This Role

• Real leadership authority with hands-on impact
• Clear metrics and expectations-no guessing
• A team-first culture built on accountability and trust
• Opportunity to grow with a stable, values-driven company