Job Details

Customer Service RepresentativeLeverage your customer service expertise and provide billing support to a company's Spanish or French speaking customers, all from the comfort of your own home!About Parkes & Co.Parkes & Co. connects small call center companies, run by people like you, to prestigious Fortune 500 clients through a virtual platform. Parkes & Co. provides the clients, you provide the service. You have the power to choose your clients, and schedule from the comfort of your own home. You have the opportunity to live your work from home dream. When you own your own business, you're the boss.What to ExpectWhat's needed to provide customer support for this client - Assisting Spanish or French speaking customersAssisting callers with billing, support or technical inquiriesDetermining offerings customers are missingMaking upgrade and add-on service recommendationsEnsuring First Call Resolution (FCR) and complete Customer Satisfaction (VOC)Coding sales accurately and completelyWhat It Takes to SucceedMust-have qualities and capabilitiesFamiliarity with company processes and policiesClear, confident and professional communication skills to build trust and rapportUnderstanding of "client call flow"Quick-thinking management of client needsAssertiveness to promote additional products and servicesEmpathy and a sincere desire to assist and prioritize the customerTenacity to understand and deliver on customers' needsEducation NecessaryNo degrees necessary - great work from home opportunity for anyone who is ready to start a business and be their own boss.What You'll Be DoingProviding great inbound, billing customer service calls.What You Need to Get Started- Apply- A computer- High speed wired Internet (No WiFi)- Phone with headsetPass a background screening. This is not an offer of employment. It is an opportunity to enter into a business-to-business relationship with Parkes & Co.RequirementsBackground ScreeningHave no felonies or fraudulent behaviors.PC RequirementsA desktop/tower computer with a separate monitor is recommended. Dual boot machines, Netbooks, and Tablets are prohibited from use. All-in-One computers are not currently compatible with any client programs.CPU SpeedDual-core 2.8 GHz or better or Intel i class or AMD Phenom X2 class or better. Atom, Celeron, Pentium and Opteron processors are not permitted.Hard Drive20 GB or more of available space. 60 GB or more of total space.Memory4 GB of RAM or betterOperating SystemWindows 7 or Windows 10. Windows 8/8.1 not supported by some clients.Standard Connection and SpeedHard-wired connection (no wireless). Minimum 10 mbps download / Minimum 3 mbps upload. Maximum Latency Threshold 120 milliseconds (ms).Monitor Recommendations1280 x 1024 (SXGA) screen resolution. 1920 x 1080 (Full HD or 1080p). Dual monitors may be required on some client programs.Mac RequirementsMacs must have an Ethernet port. MacBook Air and Mac USB-C ports will not be supported. Boot Camp and a licensed version of Windows (please see page 2 for acceptable Windows operating systems) MUST be installed.Accessories, Software and Internet/Phone Service ProvidersREQUIRED ACCESSORIESUSB headset with microphone (required for Certification). Logitech, Plantronics, Microsoft, or similar brands recommended.Hard-wired Telephone and headset (required for Production/Servicing). Plantronics S12 or similar recommendedINTERNET AND PHONE SERVICE PROVIDERSHard-wired broadband Internet service via DSL, Cable, or Fiber Optic connection. The use of wireless connections to access any system at any time is prohibited, even if the connection is encrypted. Connectivity to the Platform through an unauthorized Proxy Service or unauthorized VPN Service is strictly prohibited. Additionally, Satellite, Microwave, and Cellular Hotspot Internet Services are not permitted. USB connected modems are not supported. Hard-wired land line telephone service. The service should be connected directly from the wall to your telephone. Softphones and cell phones are not permitted. The servicing telephone line should not interface at any point with the computer. All servicing telephone lines should not have voicemail, fax, or other features on the line (other than unlimited long distance, if necessaryplease see page 7 for details).BenefitsWork from home. Determine your own work schedule. Scalable income opportunity.