Job Details

Corporate Aftermarket Support Specialist - Service & Parts Operations

Department: Service

Employment Type: Full Time

Location: BR04- PINEY FLATS, TN

Reporting To: Alex Phifer

Description

Location: Charlotte, NC (WMH Corporate Headquarters)
Division: Aftermarket | Service Operations | Customer Support

You'll sit at the center of WMH's aftermarket engine - supporting service, parts, warranty, technicians, and branches - ensuring customers stay running, teams stay aligned, and operations stay sharp.

WMH is growing - and so is the complexity of our aftermarket operations.

As we scale across 11 branches in the Southeast, we need a corporate-level specialist who understands service operations, parts coordination, warranty processes, and customer support - and can connect the dots across teams.

This role isn't reactive support.
It's operational leverage.

What You'll Own

1⃣ Aftermarket & Customer Support

• Serve as a primary corporate support resource for branches, technicians, and customers
• Troubleshoot parts, service, warranty, and equipment-related inquiries
• Coordinate escalations, documentation, and OEM portal activity
• Support Linde and other OEM programs, compliance, and policies

• Partner with Service Managers, Parts Teams, and Regional Leaders
• Track work orders, parts availability, backorders, and ETAs
• Support PM programs, service scheduling, quoting, and contract maintenance
• Monitor fleet health, uptime, and preventative maintenance compliance

• Support standardization across service, parts, and warranty workflows
• Assist with KPI tracking, reporting, and operational improvements
• Coordinate technician onboarding and OEM training schedules
• Track EHS, OSHA, and safety compliance in partnership with corporate leadership

• OEM / Dealer Portals
• Service CRM & Fleet Databases
• Parts Ordering & Warranty Platforms
• Internal reporting and operational tools

(We train you - experience matters more than perfection.)

Who Thrives in This Role

• Experience in material handling, industrial equipment, dealership, or aftermarket operations
• Familiarity with service, parts, warranty, or technical support environments
• Strong communication skills - you translate complexity into clarity
• Organized, detail-driven, and calm under pressure
• Comfortable juggling multiple priorities across teams
• Naturally proactive - you see issues before they become problems

This position gives you visibility across:

• Service
• Parts
• Warranty
• OEM relationships
• Regional & corporate leadership

Many WMH leaders started in roles like this.

Future paths include:

• Corporate Aftermarket Coordinator
• Parts or Service Management
• Warranty or OEM Program Leadership
• Operations & Regional Leadership

What WMH Offers

• Competitive pay with performance upside
• Full benefits (Medical, Dental, Vision, Life, HSA/PPO)
• OEM certifications & systems training
• Leadership development & mentorship
• A culture that values clarity, accountability, and growth

Final Note

If you like being the person who:

• Connects teams
• Solves problems
• Keeps operations running smoothly

...and you want to grow inside a company that's building for the long term -

This role was built for you.

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