Job Details

Find your calling at Mercy!

Position Details:

We're building a patient-centered team that communicates clearly, learns continuously and delivers evidence-based behavioral health care. Apply today!

Full-Time Patient Service Representative
Schedule: Monday-Friday - Remote
Qualifications:

Experience: One year of applicable medical office experience preferred.

Education: High school diploma or equivalent.
Skills, Knowledge and Abilities:

• Strong verbal and written communication skills are essential for interacting with patients, healthcare professionals, and other staff members. The ability to communicate effectively and professionally is crucial in this role.
• Proficiency in basic computer skills, including data entry and word processing.
• Excellent customer service skills are essential for interacting with patients and visitors in a courteous and professional manner. PSRs should be empathetic, patient-focused, and able to handle inquiries and concerns with tact and diplomacy.
• Accuracy and attention to detail are critical in this role, particularly when entering patient information, scheduling appointments, and processing documentation.
• Ability to maintain confidentiality and follow privacy policy/procedure. Demonstrating discretion and maintaining patient privacy is paramount in this role.
• Adaptable and able to work effectively under pressure, handling unexpected situations with professionalism and composure.
• Welcomes patients professionally, verifies identity, and manages all front-desk check-in, check-out, and scheduling functions.
• Performs clerical duties including phone management, Epic chart creation, scanning, faxing, and maintaining accurate electronic health records.
• Handles daily cash drawer balancing, supports workflow and Epic updates, and ensures proper use and upkeep of clinic equipment.
• Maintains a safe, clean reception area while adhering to confidentiality, infection control, and organizational safety policies.

Why Mercy?

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.