Job Details

Customer Service Specialist - Hybrid

We are assisting a global supply chain team of a leading toy manufacturer with finding a customer-focused associate. This is an office-based support role - not a warehouse or packing job. You'll help Sales Managers and retail accounts by entering and updating order data, tracking shipments, and making sure orders move smoothly from purchase to delivery.
Location: East Aurora (4 days onsite, 1 day remote)
Duration: 8-month temporary contract with possible extension
Schedule: M-F, 8-5

What you'll do

• Enter and update purchase orders, pricing, and product details
• Track orders and shipments; share status updates with Sales and customers
• Monitor order processing and help resolve delays or issues
• Maintain customer and account information in systems
• Coordinate with distribution centers on shipment timing
• Support special or promotional orders to ensure on-time delivery

What we're looking for

• 1+ year in customer service, helpdesk, order processing, or similar support role
• Comfortable with data entry and working in multiple systems
• Good communication and follow-up skills
• Organized, reliable, and able to manage multiple tasks
• Basic Excel, Outlook, and MS Teams skills
• Associate's degree in business or similar experience preferred
• Any exposure to purchase orders, shipments, or EDI is a plus

You will receive the following benefits:

• Medical Insurance - Four medical plans to choose from for you and your family
• Dental & Orthodontia Benefits
• Vision Benefits
• Health Savings Account (HSA)
• Health and Dependent Care Flexible Spending Accounts
• Voluntary Life Insurance, Long-Term & Short-Term Disability Insurance
• Hospital Indemnity Insurance
• 401(k) including match with pre and post-tax options
• Paid Sick Time Leave
• Legal and Identity Protection Plans
• Pre-tax Commuter Benefit
• 529 College Saver Plan

Motion Recruitment Partners (MRP) is an Equal Opportunity Employer. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Accommodation will be provided in all parts of the hiring process as required under MRP's Employment Accommodation policy. Applicants need to make their needs known in advance.

Specialization :

• Customer Support / Call Center / Client