Job Details

ROLE OVERVIEW

As the Customer Success Manager, you are responsible for developing and managing the post-sales relationship with TruVoice / CVI clients. This position owns the relationship and is responsible for coordinating renewal, retention, and growth activities with assigned accounts.It is also vital that this role understand client goals at various levels within customer organization and be able to align the output of TruVoice insights to those goals.

This role can be very challenging as well as rewarding, requiring someone committed to helping the customer achieve their unique needs, be able to demonstrate authentic care for the customer, driven by a high sense of curiosity.

Corporate Visions is a fully remote work environment, and this position can be based anywhere within our open and desired sales territories in the United States.

RESPONSIBILITIES

• Driving Customer Success Outcomes revolving around the TruVoice platform.
• Maintain regular communication with internal and external executive teams to ensure alignment and transparency.
• Coordinate and conduct quarterly business reviews.
• Maintain relationships across client executives and senior level decision makers and develop a deep understanding of their unique business to ensure TruVoice / CVI meets their needs.
• Engage in frequent communication with Client Executives to ensure we are maximizing their experience and program success.
• Drive continued product (TruVoice) engagement, including contract renewal.
• Collaborate closely with internal stakeholders including Marketing and Sales to identify potential opportunities for improvement as well as renewal opportunities.
• Formulate ongoing meeting cadence to share regular insights with each assigned account.
• Collaborate with the assigned account executive and delivery teams to ensure the growth and expansion of assigned accounts.
• Manage the success of customer's retention and renewal.
• Develop and implement initiatives that provide continued value to the customer, ensure renewals and drive long-term account growth.

• 3+ years' B2B customer support OR sales, sales enablement, sales coaching experience
• Strong executive presence, including ability to effectively partner with and influence client executives
• Proven experience meeting or exceeding revenue or related activity goals
• Excellent verbal, written, interpersonal and presentation skills with the ability to communicate effectively with a wide variety of audiences

• BA/BS or higher in sales, marketing or related field
• Experience working with large complex B2B service sales
• High proficiency with Microsoft Office applications
• Project Management experience

• Excellent Communication Skills: Strong interpersonal skills
• Results-Driven: Demonstrated track record of exceeding performance goals

• Competitive compensation packages
• Comprehensive benefits package, including health, dental, and retirement plans
• Ongoing professional development and training to enhance your skills and career
• Work-from-home flexibility and travel to client sites
• A collaborative, high-energy work environment focused on innovation and growth