Job Details

TITLE AND CLASSIFICATION:Business Operations Administrator

REPORTING LOCATION: US Remote

REPORTING MANAGER: Commercial PM, Business Ops

PRIMARY OBJECTIVES: We are seeking a highly organized and detail-oriented Business Operations Administrator to provide administrative and financial execution support to our customer-facing teams, including Business Development, Finance, and Project Leadership.

This is a junior, execution-focused role responsible for maintaining accurate financial and contract data in Salesforce, supporting end-of-study financial reconciliation, and processing small contract amendments related to scope and pricing changes. The role plays a critical behind-the-scenes function in enabling customer-facing teams to operate efficiently, stay aligned, and deliver a strong client experience.

This position does not own revenue recognition policy, financial decision-making, or pricing strategy. It is responsible for accurate system entry and administrative execution based on approved inputs.

DUTIES AND RESPONSIBILITIES

Support for Customer-Facing Teams

• Provide day-to-day administrative support to Business Development, Finance, and Project Leadership
• Act as a coordination point to ensure client financial and contract information is accurate, complete, and up to date
• Reduce administrative burden on customer-facing teams by owning executional tasks and system updates
• Understand how accurate and timely administrative execution supports project delivery and overall client experience

Revenue Schedule Entry, Project Setup & Salesforce Administration

• Support accurate project setup and maintenance in Salesforce following contract execution
• Enter revenue recognition schedules into Salesforce based on:
  • Approved contracts
  • Defined project milestones
• Update revenue schedules following approved amendments or scope changes
• Ensure consistency and data accuracy across systems

End-of-Study Financial Reconciliation Support

• Support end-of-study financial reconciliation by:
  • Gathering required documentation
  • Comparing contracted scope versus completed work
  • Flagging discrepancies for review by Finance or Project Leadership
• Coordinate with internal teams to support timely financial closeout of studies

Contract Amendments & Administrative Processing

• Support the preparation and processing of contract amendments for:
  • Small scope adjustments
  • Minor pricing changes
• Ensure amendments reflect approved changes and are properly documented
• Maintain organized, audit-ready records of contracts, amendments, and related financial documentation

Process, Timeliness & Data Support

• Process revenue schedules, amendments, and reconciliation support activities in line with internal expectations
• Maintain clean, accurate data in Salesforce and related systems
• Support internal reporting related to project financials and administrative workflows
• Follow established processes and contribute to continuous improvement of administrative workflows

QUALIFICATIONS AND SKILLS

Required

• Strong organizational and administrative skills with high attention to detail
• Comfort working with structured financial and contract data
• Experience using SalesForce
• Ability to follow defined processes and handle accuracy-critical tasks
• Strong communication skills and ability to work with cross-functional teams
• Proficiency in Excel or similar tools

Preferred

• Experience in life sciences, CRO, healthcare, or professional services environments
• Exposure to project-based work or client operations

EDUCATION AND EXPERIENCE

Bachelor's degree in Business Administration, Finance, Accounting, Life Sciences, or a related field
or equivalent combination of education and relevant administrative experience

PHYSICAL DEMANDS AND WORK ENVIRONMENT (for office-setting personnel)

• Must be able to sit for long periods of time using a computer in a typical home office environment.