Job Details

Are you ready for an overnight role that showcases your exceptional customer service skills?

Join our dynamic team as an Overnight Customer Care Specialist, where you'll support our customers online, over the phone, and in person. Your commitment to delivering outstanding customer experiences will make a real difference.

Key Responsibilities

• Greet customers warmly and strive to provide the best possible experience.
• Assist customers in completing applications for lines of credit and installment loans.
• Collaborate with team leads to consistently exceed monthly goals.
• Guide customers through the loan application process with accuracy and efficiency.
• Address customer inquiries and resolve any issues they may have.
• Apply best practices to deliver reliable and exceptional customer service.
• Handle cash transactions, ensuring accurate reconciliation of the cash drawer.
• Build strong relationships with customers and colleagues through effective listening.
• Engage in ongoing learning and development to enhance your skills.

Ideal Candidate

• High School Graduate or equivalent.
• Previous experience in phone customer service is a plus.
• Passionate about helping others.
• Experience in a service-oriented field, with a preference for cash handling.
• Prepared to work in a performance-driven environment.
• Reliable transportation is essential.
• Understanding of the dynamics of a retail setting.
• Strong sales acumen focused on company growth.
• Observant and possesses sound judgment.
• Willingness to be coached and developed; this is key to career growth.
• Computer proficiency is required.

Benefits You'll Enjoy

Joining Advance Financial means more than just a job; it's a chance to be part of a community that values customer and employee experiences alike. Our benefits include:

• $500 Sign-on Bonus payable after 90 days of employment.
• Generous paid time off, including time to volunteer.
• Paid parental leave for new parents.
• Comprehensive health insurance, fully covered by the company.
• 401k plan with a 5% company match.
• Student Loan Repayment assistance.

Physical Requirements

Reasonable accommodations may be made to allow individuals with disabilities to perform essential functions. Candidates must be capable of working with a rapidly changing computer screen and must be available to work various shifts including days, evenings, nights, and weekends. Employees should be prepared to stand, stoop, bend, and reach overhead for extended periods, up to 12 hours, with breaks for meals.

Work Environment

This role operates in a fast-paced retail service environment. We are committed to making reasonable accommodations for individuals with disabilities to perform the essential functions of the job.

Equal Opportunity Employer Statement

We promote equal employment opportunities for all individuals. All employment decisions are based on merit, qualifications, and abilities. Our company does not discriminate based on race, color, religion, sex, national origin, age, or any other legally protected characteristic. This policy encompasses all aspects of employment including selection, job assignment, compensation, discipline, termination, and access to benefits and training. Employees with concerns about discrimination are encouraged to report their issues without fear of reprisal.