Job Details

Overview

???? Were on a mission to make money work for everyone. Were moving away from the complicated and confusing ways of traditional banking. With our cards, get-paid-early feature, financial education on social media, and award-winning customer service, we have a history of creating magical moments for customers. Were not about selling productswe want to solve problems and change lives through Monzo.

Note: This role requires weekend hours (FridayMonday 8am8pm or SaturdaySunday 8am8pm) with a maximum of 30 hours per week. A 10-week remote training period is required to start.

Location

UK (Remote in the UK)

Salary

24,750 29,625 per year (pro rata) depending on experience + benefits

Description

We started as a prepaid card and have expanded over the last 10 years in the UK to offer personal and business bank accounts, joint accounts, accounts for 1617 year olds, a free kids account, and credit cards. Our UK customers can also save, invest and combine their pensions with us.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award-winning customer service, we have a long history of creating magical moments for our customers. Were not about selling productswe want to solve problems and change lives through Monzo.

Hear from our UK team about what its like working at Monzo. Location: Remote in the UK; Salary: 24,750 29,625 (pro rata) depending on experience + Benefits.

Role Details

This role works weekend hours (FridayMonday 8am8pm or SaturdaySunday 8am8pm) with a maximum of 30 hours per week. You will initially join 10 weeks of remote training.

Responsibilities

• Engage with customers to understand their needs and provide helpful solutions.
• Deliver high-quality support and guidance aligned with Monzos values.
• Collaborate with team members to resolve customer issues efficiently.
• Document interactions and maintain accurate customer records.

Qualifications

• Customer-focused mindset with strong communication skills.
• Ability to work weekend hours and manage a maximum 30-hour work week.
• Remote-friendly with reliable internet access for the training period.

Job type

Remote job

Tags

• training
• financial
• education
• bank
• non tech