Job Details

Job Title: Data Entry
Job Location: Remote, NY
Job Duration: 5-6 Months (possibility of extension)
Shift: Monday - Friday, 10:30am - 7:00pm EST
Payrate: $17.75/ hr. on w2
Job Summary:

• The Administrator is responsible for entering program document data from various source documents into a computer system.
• Capture callers intent on where callers should be routed to.
• Interpret, select, or code items based upon analysis of callers intent.
• Monitor own call volume to determine correct scheduling.
• Translate colloquialisms, common expressions, slang, and acronyms into information needed to complete call.
• Perform queries within computer programs or online services/search tools to translate and enter correct information on callers behalf.
• Maintain up to date knowledge of trained client applications.
• Maintain acceptable work quality in accordance to department policies.
• Escalate potential inconsistencies or issues based upon minimal caller information.
• Enter appropriate data into computer programs.
• Produce and maintain data reports and alert management of inconsistencies.
• Verify data entries for accuracy and completeness.
• Maintain updated knowledge of project and corporate policies and procedures as referenced in the employee manual and other desk procedures for the position.