Job Details

Job description

Company Overview:
Anagram leads the world in making balloons fun with consumer-inspired - and inspiring - product development, industry-expanding innovation, and strong, value-added partnerships. We proudly offer many products you'll only find with an Anagram label.

Job Overview:
The customer service representative supports customers by providing helpful information, answering questions, and responding to complaints. They are the front line of support for clients and customers and help ensure customers are satisfied with Anagram's products, services, and features. Additionally, representatives provide back up on the main switchboard and perform administrative services for the organization.

Responsibilities and Duties:
1. Manage the processing of all orders regarding your customer(s), from pre-shipment to post-shipment.
2. Receive, analyze, and promptly reply to all pertinent communication regarding your customer(s).
3. Assure correct flow of communication and information to any/all appropriate areas of Anagram, regarding your customer(s).
4. Serve as the first line of support for your customer(s) through communication, service, hospitality, and information.
5. Recommend and implement improvements to all aspects of the position.
6. Maximize sales to the greatest extent possible, in an effort to maximize the overall benefit of the company.
7. Serve as a back-up for other customer service reps as needed.

This job specification should not be construed to imply that these requirements are the exclusive standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as required by their supervisor.

Skills Required/Qualifications:
1. 1-3 years of experience in the field of Customer Service.
2. Bilingual Preferred, but not required
3. Excellent verbal and written communication skills.
4. Strong data entry, ten-key, and keyboarding skills.
5. Self-motivated with the ability to work independently.
6. Ability to identify problems and actively seek possible solutions.
7. Ability to operate within the boundaries of established procedures and systems.
8. Ability to work in a fast-paced environment.
9. Secondary education in the field of business, accounting, or sales is preferred.
10. Able to take direction and communicate with multiple personalities in a professional manner.

FLSA Working conditions:
• 8 am to 5 pm, Monday through Friday
• Hybrid: 4 days in office, 1 day remote
• Schedule may fluctuate based on business needs.
• Additional hours may be required based on business needs.