Job Details

New Tech Global is currently seeking a Customer Service Representative in Houston, TX.

Overview

• Manage and direct order processing through careful selection and routing of all order types.
• Monitor and support order processing through automation channels, ensuring accuracy, efficiency, and timely fulfillment.
• Managing and balancing multiple systems: Microsoft Office Suite, ZenDesk, Oracle JD Edwards, SharePoint,UiPath, PowerBI.
• Maintain and improve on historical service levels, exceeding KPIs set by supervisors.
• Offer skilled written and verbal communication to manage a growing volume and complexity of inbound and outbound calls, tickets, and chats related to customer orders, shipment delays, back orders, sales enablement, etc.
• Partner with peers to load balance workloads and ensure a clear stream of work for all Order Management Specialists.
• Improve ZenDesk ticket management and cross-functional processes.
• Support other teams when needed or as assigned by supervisors.
• Identify and assess customers? needs to achieve a winning customer experience.
• Follow communication procedures, guidelines and policies.
• Go the extra mile with our customers to ensure the highest levels of customer satisfaction.

Qualifications

• Some college preferred.
• 2+ years of experience working in a customer service position a must.
• Strong phone contact handling skills and active listening.
• Familiarity with ZenDesk/JDE systems and practices.
• Experience with detailed data entry and problem solving within an ERP system.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent written communication skills.
• Ability to multi-task, prioritize, and manage time effectively.

Location: Houston, TX
Manager: Ma'Kayla Willis
Department/Business Unit: Inside Sales
Competitors:

Shift: 8a - 4:30p

Ideal Candidate:

Notes from Manger:

Compliance & Benefits:
In iSymphony

New Tech Global is currently seeking a Remote Customer Service Representative in Houston, TX.

Overview

• Manage and direct order processing through careful selection and routing of all order types.
• Monitor and support order processing through automation channels, ensuring accuracy, efficiency, and timely fulfillment.
• Managing and balancing multiple systems: Microsoft Office Suite, ZenDesk, Oracle JD Edwards, SharePoint,UiPath, PowerBI.
• Maintain and improve on historical service levels, exceeding KPIs set by supervisors.
• Offer skilled written and verbal communication to manage a growing volume and complexity of inbound and outbound calls, tickets, and chats related to customer orders, shipment delays, back orders, sales enablement, etc.
• Partner with peers to load balance workloads and ensure a clear stream of work for all Order Management Specialists.
• Improve ZenDesk ticket management and cross-functional processes.
• Support other teams when needed or as assigned by supervisors.
• Identify and assess customers? needs to achieve a winning customer experience.
• Follow communication procedures, guidelines and policies.
• Go the extra mile with our customers to ensure the highest levels of customer satisfaction.

Qualifications

• Some college preferred.
• 2+ years of experience working in a customer service position a must.
• Strong phone contact handling skills and active listening.
• Familiarity with ZenDesk/JDE systems and practices.
• Experience with detailed data entry and problem solving within an ERP system.
• Customer orientation and ability to adapt/respond to different types of characters.
• Excellent written communication skills.
• Ability to multi-task, prioritize, and manage time effectively.