Job Details

• 1-Year Contract
• Pay Rate: $35-$36/hour on W2, depending on experience
• Hybrid: 800 Gaston Road Building A Main Gastonia, NC 28056

At Enbridge, our goal is to be the first-choice energy delivery company in North America and beyond-for customers, communities, investors, regulators and policymakers, and employees.

To meet that goal, Enbridge is partnering with Raise-a leading recruitment firm that specializes in IT, Technical, and Engineering staffing.

Together, Raise and Enbridge are building teams that are rising to meet the growing energy needs of North America. If you're looking for a challenging role that will make the most of your skills while allowing you to make an impact, this is it.

Enbridge is hiring a Business Analyst right now-when you apply, Raise will review your application within 48 hours and contact qualified applicants for interviews.

About the Role:

We are seeking a highly motivated Business Analyst to represent Customer Care Operations (CC Ops) and partner closely with Enterprise Technology & Information Services (TIS). This role is responsible for leading end-to-end business requirements gathering for prioritized system changes or enhancements, ensuring Customer Care needs are fully understood, documented, and implemented effectively.

Key Responsibilities:

• Partner with enterprise functional and technical teams to support all phases of Customer Information System (CIS) implementations, including design, build, testing, and deployment.
• Collect, analyze, and document detailed business requirements for system enhancements and operational improvements.
• Conduct and support CIS system testing activities, including parallel billing and validation.
• Develop strong relationships and maintain clear, consistent communication with key stakeholders across the organization, including Customer Care teams.
• Prepare and distribute stakeholder communications outlining the impacts of system enhancements and operational changes.
• Act as a liaison between business stakeholders and developers, providing clarification, translating needs, and ensuring alignment.
• Take ownership of assigned tasks and deliverables while managing multiple priorities in a fast-paced environment.
• Apply strong problem-solving, analytical, and critical thinking skills to facilitate complete, accurate requirements gathering.
• Support project teams by providing subject matter expertise, ensuring system enhancements meet business and customer needs.

Qualifications

Required:

• A related university degree with a minimum of 4 years' experience in business or systems analysis, including experience with TIS systems and solutions; an equivalent combination of education and experience may be considered.
• Demonstrated experience with large-scale CIS implementations and full project cycles (design, build, test, deploy).
• Strong working knowledge of CIS and CRM applications (preferably CCB).
• Understanding of Customer Care Operations and their business requirements.
• Proven analytical capabilities, problem-solving skills, and sound decision-making ability.
• Strong interpersonal skills including consensus-building, negotiation, and facilitation.
• Experience with report development, database querying, or related reporting tools (an asset).

Preferred:

• CBAP certification or other formal business analysis credentials.

Working Conditions:

• Ability to travel up to 25% as required.

Flex Work:

We offer competitive workplace flexibility programs designed to support work-life balance. Eligible employees may participate in a hybrid work model featuring:

• Flexible start and end times
• Optional work-from-home arrangements on Wednesdays and Fridays
• Role-dependent variations in eligibility and scheduling

Physical Requirements

(Include but are not limited to):

• Grasping, kneeling, light to moderate lifting (up to 20 lbs)
• Reaching overhead, repetitive motion, typing
• Prolonged sitting or standing
• Visual ability to read screens, fine print, and distinguish color coding
• Adequate hearing for communication and phone interactions

Mental Requirements

(Include but are not limited to):

• Ability to understand, remember, and apply written/oral instructions
• Ability to analyze complex problems and explore alternative solutions
• Organize ideas, tasks, and information clearly and logically
• Prioritize work on a short-term basis and make decisions with moderate impact
• Complete routine forms, letters, memos, and basic reports
• Communicate effectively with others, including via telephone

Please note: Successful applicants will be employees of Raise, working at Enbridge facilities with both Enbridge and contract employees.

Applying with Raise

Raise is an established IT and engineering hiring firm with over 60 years' experience connecting talented candidates with meaningful work. When you apply, you'll get more than just a chance at a great job-you'll become part of a vast network of employers that are always changing.

We value diversity and inclusion and encourage all qualified people to apply. If we can make this easier through accommodation in the recruitment process, please contact us at +1 800-###-#### or ...@raiserecruiting.com

#ENBC

• Published on 09 Feb 2026, 4:29 PM