Job Details

Service Team Coordinator

We're unique. You should be, too. We're changing lives every day. For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts? Do you inspire others with your kindness and joy? We're different than most primary care providers. We're rapidly expanding and we need great people to join our team.

The Service Team Coordinator is responsible for inbound customer service call handling related to patient scheduling, general inquiry, and other patient service call interactions. This position must always provide excellent customer service, approaching every interaction with patients as an opportunity to support better health and assist key business functions of the department and medical centers. This is a remote position and is responsible for supporting initiatives and medical centers for all ChenMed family of companies. Service Team Coordinators will serve our patients according to corporate policies and regulations, while achieving department quality, compliance, and productivity standards, ensuring a high level of customer service.

Essential Job Duties/Responsibilities:

• Ensures a high level of customer service while working in a fast-paced structured call center environment.
• Makes appropriate and timely decisions according to department standards, procedures and policies.
• Documents interactions using web-based technology.
• Interacts and collaborates with employees of varying levels across multiple departments.
• Follows up with patients to ensure they are satisfied with service.
• Maintains business relationship by providing prompt and accurate service to promote loyalty.
• Provides responses to patient inquiries based on the ChenMed core model for care.
• Performs other duties as assigned and modified at manager's discretion.

Education and Experience Criteria:

• High school diploma or GED equivalent required.
• A minimum of 2 years of customer service experience required in a call center or fast-paced medical setting required.
• Ability to meet standards and goals set forth by the department in quality assurance, handle time, and schedule adherence.
• Clear speaking voice in English is required.
• Must reside within the Continental United States in a state where the company is established as a business entity.
• Experience with web-based customer relationship management systems.

Pay Range: $17.0 - $24.26 Hourly

The posted pay range represents the base hourly rate or base annual full-time salary for this position. Final compensation will depend on a variety of factors including but not limited to experience, education, geographic location, and other relevant factors. This position may also be eligible for bonuses or commissions.

Employee Benefits