Job Details

Employment Type: Full Time

Provides oversight & support of the workflow & functions in accordance with level of experience, education & standards. Assumes an expanded role & increased responsibility including delegating to others. Participates in the development of & the process improvement of policies & procedures. Works closely with leadership to maintain efficient & effective operations to ensure quality in daily operations. May partner with leadership with the selection, orientation & performance feedback of the team. Works cooperatively to ensure that key customer needs are being met & achievement of operational & performance goals.

Our Trinity Health Culture

Knows, understands, incorporates & demonstrates our Trinity Health Mission, Values, Vision, Actions & Promise in behaviors, practices & decisions.

Work Focus

Coordinates operational, technical & / or clerical support services that enhance or improve coordination, preparation & flow of the department process & core work. Plans & organizes workflows & prioritizes customers' needs. May lead a small team; serves as a mentor. Creates & maintains procedural standards & records as appropriate for role. Develops & maintains educational programs for the team members, including new employee orientation.

Process Focus

Utilizes multiple system applications for data collection & management. Incorporates basic knowledge of Trinity Health policies, practices & processes to ensure quality, confidentiality & safety are prioritized.

Demonstrates knowledge of departmental processes & procedures & ability to readily acquire new knowledge. Collaborates on performance improvement activities as indicated by outcomes in program efficiency & patient experience. Helps to identify opportunities, develop solutions & lead the team through resolution.

Communication

Employs effective & respectful written, verbal & nonverbal communications. Develops an environment of mutual confidence & trust through collaborative relationships. Effectively communicates goals, standards, program expectations, service performance & how the work serves Trinity Health objectives. Proactively recognizes, addresses & / or escalates organizational, operational & / or team conflicts.

Environment

Performs work in a caring, collaborative & safe manner that complies with regulatory standards. Maintains a safe, functional & organized workspace environment. Stewards productive use of resources (e.g., people, financial, equipment, supplies, materials) to achieve assigned commitments, experiences & quality standards. Accountable for continuous role-based self-development & leadership growth. Supports the professional growth of team members. Self-monitors & initiates corrections & / or seeks assistance & / or guidance when needed.

Maintains a Working Knowledge

of applicable federal, state & local laws / regulations, Trinity Health Integrity & Compliance Program & Code of Conduct, as well as other policies, procedures & guidelines in order to ensure adherence in a manner that reflects honest, ethical & professional behavior & safe work practices.

Functional Role (not inclusive of titles or advancement career progression)

Serves as primary contact, guides & supports colleagues, leaders throughout the life of assigned leave(s) / cases to ensure the Trinity Health System culture, policies & procedures are intact while mitigating legal & financial risks.

Collaborate effectively with cross-functional, nationwide teams within the Trinity Health System related to the Leave of Absence program, processes & related initiatives, including project oversight as required. Educates & provides guidance to colleagues & leaders on process, procedures & communications regarding respective leaves.

Provides subject matter expertise on the development, maintenance & modification of return-to-work strategies & any plan- or benefit-related policies, procedures & / or tools, including short- & long-term disability, FMLA, ADAAA, etc., to ensure compliance with federal, state & local laws.

Responsible for vendor partnership & appropriate company policy oversight of leave programs supporting qualified absences due to occupational & non-occupational events.

Participates in the development & support of aligned production, communications, service delivery plans & workflows to ensure plans are successfully implemented & services are delivered on time, on budget & to specifications.

Applies critical thinking, subject matter expertise to serve as a functional resource of business operational services, issue resolution & implementation. Ability to display sound judgement in obtaining other subject matter expert reviews and alignment on complex scenarios, including not limited to Legal, Colleague relations and Human Resources leadership.

Conducts informational training sessions with internal customer & stakeholder groups of various sizes & backgrounds related to Leave of Absence program, procedures & initiatives.

Hourly pay ranges: $31.88 - $47.82

Our Commitment

Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.