Job Details

Title: Help Desk Manager

Location: Edison, NJ
Position Type: Full Time

Compensation
Pay Range:$110,000 Per Year

Industry: Financial Services

Job summary:
• Seasoned Help Desk Manager/Lead with a strong foundation in end-user support and a proven track record of advancing from frontline help desk operations into full systems administration.
• Adept at managing infrastructure, improving IT processes, and delivering reliable, secure technology services.
• Brings deep hands-on experience with troubleshooting, system configuration, and user enablement, paired with a broader strategic understanding of network, server, and cloud environments.

Key Responsibilities:
IT Service & Support Leadership
• Provide Tier 2 and Tier 3 technical support after progressing from Help Desk roles.
• Mentor junior support staff and help develop standard operating procedures and knowledge base documentation.
• Drive continuous improvement in help desk workflows, ticket resolution processes, and user experience.
• Maintain, configure, and support on-premises and cloud-based systems including servers, virtualization platforms, storage, identity management, and endpoint management tools.
• Administer Microsoft 365, Active Directory, Azure AD, Intune/Endpoint Manager, and related enterprise services.
• Ensure system uptime, performance, and reliability by proactively monitoring and resolving issues before they impact operations.
• Support and maintain LAN/WAN infrastructure, firewalls, wireless networks, VPN, and network security appliances.
• Perform configuration changes, firmware updates, and troubleshooting of connectivity and performance issues.

Security & Compliance:
• Implement and enforce security best practices including patch management, MFA, least-privilege access, and endpoint protection.
• Assist with audits, compliance initiatives (e.g., SOC 2, HIPAA, PCI), and incident response activities.

Contact Information:
Mark Sandy,...@itmmi.com

Onboarding Expectations:
Learn more about our Onboarding Process here

EEO Statement:
Learn more about our EEO policy here

Please send resume to ...@itmmi.com

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