Job Details

divh2Patient Access Specialist/h2pEnsemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems, including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country./ppEnsemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch, and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo, we know they will be the difference!/ppThe Opportunity:/ppEntry level career opportunity offering: bonus incentives, paid certifications, tuition reimbursement, comprehensive benefits, career advancement. This position pays between $17.00 - $18.15/hr based on experience. This position is an onsite role, and candidates must be able to work on-site at Ballad - Holston Valley Medical Center in Kingsport, TN./ppWe are searching for the next Patient Access Specialist champion. This role is responsible for performing admitting duties for all patients admitted for services at the hospital. They are responsible for performing these functions while meeting the mission and goals of the organization and all regulatory compliance requirements. The Representative will work within the policies and processes as they are being performed across the entire organization./ppJob Responsibilities:/pulliAssigning accurate MRNs, completing medical necessity/compliance checks, providing proper patient instructions, collecting insurance information, receiving and processing physician orders, and utilizing an overlay tool while providing excellent customer service as measured by Press Ganey./liliOperating the telephone switchboard to relay incoming, outgoing, and inter-office calls as applicable. Adhering to policies and providing excellent customer service in these interactions with the appropriate level of compassion./liliBeing held accountable for point of service goals as assigned./liliUtilizing quality auditing and reporting systems to ensure accounts are corrected. Conducting audits of accounts and assuring that all forms are completed accurate, timely to meet audit standards and providing statistical data to Patient Access leadership./liliPre-registering patient accounts prior to patient visits. This may include inbound and outbound calling to obtain demographic, insurance, and other patient information including the patient financial liabilities including collecting point of service collections as well as past due balances including payment plan options./liliExplaining general consent for treatment forms to the patient/guarantor/legal guardian, obtaining necessary signatures and witnesss name. Explaining and distributing patient education documents./liliReviewing eligibility responses in insurance verification system and appropriately selecting the applicable insurance plan code, entering benefit data into system to support POS (Point of Service Collections) and billing processes to assist with a clean claim rate./liliAccurately screening of medical necessity using the Advanced Beneficiary Notice (ABN) software to inform Medicare patients of possible non-payment of test by Medicare and distribution of the ABN as appropriate./liliResponsible for distribution and documentation of other designated forms and pamphlets./li/ulpExperience: 1+ years of customer service experience. Minimum Education: High School Diploma/GED Required. Certifications: CRCR Required within 9 months of hire (Company Paid)./ppJoin an award-winning company:/pulliFive-time winner of Best in KLAS 2020-2022, 2024-2025/liliBlack Book Researchs Top Revenue Cycle Management Outsourcing Solution 2021-2024/lili22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024/liliLeader in Everest Groups RCM Operations PEAK Matrix Assessment 2024/liliClarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance 2020, 2022-2023/liliEnergage Top Workplaces USA 2022-2024/liliFortune Media Best Workplaces in Healthcare 2024/liliMonster Top Workplace for Remote Work 2024/liliGreat Place to Work certified 2023-2024/li/ulpBottom line, we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:/pulliAssociate Benefits We offer a comprehensive benefits package designed to support the physical, emotional, and financial health of you and your family, including healthcare, time off, retirement, and well-being programs./liliOur Culture Ensemble is a place where associates can do their best work and be their best selves. We put people first, last and always. Our culture is rooted in collaboration, growth, and innovation./liliGrowth We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement./liliRecognition We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company./li/ulpEnsemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender, gender identity, religion, national origin, age, disability, military or veteran status, genetic information or any other basis protected by applicable federal, state, or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories./ppEnsemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process, please contact ...@ensemblehp.com./p/div