Job Details

Employer Industry: Insurance Services

Why consider this job opportunity

• Opportunity for career advancement and growth within the organization
• Work remotely with flexible hours from 8:30 AM to 5:00 PM ET, Monday to Friday
• Supportive and collaborative work environment with a focus on personal and professional excellence
• Commitment to diversity and inclusion in the workplace
• Comprehensive training and coaching provided to enhance skills
• Participation in team activities and quarterly travel to the employer's home base in Atlanta

What to Expect (Job Responsibilities)

• Answer 50+ inbound calls daily while maintaining exceptional customer service
• Ensure 100% accuracy in policy servicing, billing, endorsements, and claims support
• Proactively identify retention risks and escalate issues as necessary
• Maintain precise records in CRM and internal systems, ensuring operational discipline
• Collaborate effectively with teammates and sales partners to enhance customer experience

What is Required (Qualifications)

• At least ONE YEAR of relevant industry experience (preferably with the employer)
• Must possess active Property & Casualty AND Life & Health licenses, or willingness to obtain them
• Strong customer-centric mindset with excellent communication skills
• Ability to demonstrate resilience and adaptability in high-pressure situations
• Commitment to personal accountability and continuous learning

How to Stand Out (Preferred Qualifications)

• Experience working in a customer service role within the insurance industry
• Familiarity with CRM systems and service workflows
• Demonstrated problem-solving skills and process discipline
• Previous involvement in team collaboration and process improvement initiatives
• Bilingual proficiency in Spanish and English

#InsuranceServices #CustomerService #RemoteWork #CareerGrowth #DiversityAndInclusion

We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately.

We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.