Job Details

divh2Client Experience Specialist (100% Remote Chicago Area Preferred)/h2pDo you thrive on creating positive experiences and solving problems for others?/ppWere hiring a Client Experience Coordinator to support our franchise owners by building strong relationships, coordinating with internal teams, and helping deliver solutions that make an impact./ph3About the Role/h3pWere looking for a Client Experience Specialist who enjoys variety, thrives in a collaborative environment, and takes pride in helping others succeed. In this role, youll build trusted relationships with our franchise owners while also working closely with colleagues across marketing, training, and operations./ppSome days youll be connecting with franchise owners, understanding their needs, and coordinating support. Other days youll be reviewing a marketing initiative for relevance, helping organize a training session, or assisting with an operational rollout. Youll never be expected to know it all, youll always have expert teammates to lean on, but over time, youll grow your expertise so you can guide franchisees directly with confidence./ppThis role is ideal for someone with excellent people skills, strong organizational instincts, and the ability to juggle multiple priorities while keeping a positive, solutions-oriented mindset./ppstrongWhat Youll Do:/strong/pullipServe as a trusted point of contact for franchise owners, building strong relationships/p/lilipChampion and coordinate requests with internal marketing, training, and operations teams/p/lilipProvide responsive, empathetic support and follow-through on client needs/p/lilipContribute to projects such as training programs, marketing reviews, and process improvements/p/lilipDeepen your knowledge of our systems and processes to provide more direct guidance over time/p/li/ulpstrongWhat Were Looking For:/strong/pullipFriendly and empathetic with strong people and communication skills/p/lilipNatural leader with a drive to grow professionally and personally/p/lilipQuick learner, organized, and persistent in getting things done/p/lilip3+ years of experience collaborating with cross-functional teams (marketing, training, or operations)/p/li/ulpstrongWhy WIN/strong/pullip100% remote role (Chicago-area candidates preferred)/p/lilipCollaborative, inclusive culture built on respect and growth/p/lilipHealth, dental, vision insurance + PTO + 401(k) match/p/lilipCareer development and advancement opportunities/p/lilipA team that values working hard, having fun, and celebrating success together/p/li/ul/div