Job Details

SUMMARYWe're looking for an outstanding IT Technician (Help Desk Support) to help spread the Wiz magic. Reporting to the IT Manager, you will work as part of the broader IT organization. Being reliable and quick on your feet will be your strongest assets as a pillar on this growing team responsible for a diverse portfolio of hardware and software products used by all Wizards across the globe.WHAT YOU'LL DOProvide tier 1 support for all end users both remotely and in personDiagnose and resolve technical issues including those related to macOS and Windows and Linux, audiovisual systems, office networks, peripherals, and softwareEffectively collaborate with close stakeholders such as HR, and perform routine employee lifecycle-related tasks including conducting onboarding sessions for new employees globallyDraft and update detailed internal and end user facing documentation related to supported technologies and processesSet the highest standard for quality in all service desk activities including communication with end users, technology administration, documentation, and contribution to team metrics such as those related to SLAs.Stay current on technologies used by the company and all internal changes, and train employees on best practicesWHAT YOU'LL BRING3+ years of experience supporting end users both in-person and remotelyHave supported IAM solutions such as Okta, Azure AD, OneLogin, or Ping IdentitySignificant experience providing software support to Windows and macOS usersPast experience providing white glove support for C-Suite and ExecutivesStrong background IT support in a startup environment or at minimum SaaS tool administration in a corporate environmentStrong, practical grasp of the networking and ability to troubleshoot wireless networks and some physical infrastructurePreferred QualificationsProfessional experience with cloud service providers such as AWS, GCP, or AzureStrong interest in security and cloud technologiesExperience working in or supporting highly regulated environments