Job Details

Immunization Helpdesk Analyst
2 N. Meridian St. Indianapolis IN, 46204/Hybrid
Local candidates only
12+ Months
Pay rate: $20/hr.

Description:

Immunization Helpdesk Analyst

The Immunization Helpdesk Analyst provides technical and customer support for immunization information systems (IIS), focusing on data integrity issues such as de-duplication and bad merges. This role ensures accurate immunization records and supports healthcare providers, public health staff, and end-users in resolving data discrepancies and system-related issues.

Essential Duties/Responsibilities:

• Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality.

• Investigate and resolve duplicate patient records and bad merges in the immunization registry.

• Use data tools and matching algorithms to identify and correct data integrity issues.

• Escalate complex data issues to technical teams or data stewards as needed.

• Document all support interactions in the ticketing system and maintain accurate logs.

• Provide guidance to users on best practices for data entry and record management.

• Collaborate with IT and data quality teams to improve deduplication processes and system performance.

• Collaborate with internal and external teams and assist on improving Data Quality metrics.

• Assist in testing system updates and enhancements.

• Generate reports on data quality trends and help develop training materials.