Job Details

About the job Call Center Technician I (Remote ) US ONLY

Education and Experience »

• Plus would be experience working in Cable.

• People who have call center experience are best for this role, this is NOT an IT role or Network related.

Knowledge, Skills and Abilities »

• Excel

• Call Center experience

• Good email and verbal communication skills

WHAT YOU'LL DO:

Job Responsibilities »

• Technical Call Center, running a rebuild for the network.

• Open and close tickets - make sure ticket info is correct, open it and start the process and close them out at the end of the day.

• Use internal ticketing system.

• Ensure all devices that were online at the beginning are online at the end, if not they need to troubleshoot.

• Ability to look at 4-5 tools and check what on and offline.

• Excel is needed for tracking and updating.

• Heavy email communication and chat.

Note: Location: Remote but may require onsite work in Atlanta - must be local and vaccinated