Job Details

Overview

POSITION SUMMARY:

The Barista is responsible for providing an exceptional guest experience by providing prompt service, quality beverages and products, and maintain a clean and comfortable environment. The Barista adheres to Hard Rock's guiding Principles and Amplified Service Standards.

Responsibilities

ESSENTIAL FUNCTIONS:

• Creates a positive atmosphere.
• Responsible for actively building and retaining guest relations and acts as a mentor to team members to provide superior guest service.
• Provides information on all aspects of Hard Rock services, and facilities to guests.
• Quotes accurate waiting times and handles waiting guests in accordance with Hard Rock's service standards.
• Responsible for the pickup, countdown and return of cash bank from miscellaneous count.
• Maintains accurate cash balance and handles money in a secure manner according to established standards.
• Responsible for maintaining dining room cleanliness including bussing tables and sweeping floor.
• Attend and participate in meetings, completing follow-up as assigned.
• Perform work regularly and predictably.
• Other duties as assigned.

• High School Diploma or equivalent with a minimum of 6 months experience in high volume food service, or the equivalent combination of education and experience.
• Must be able to communicate effectively with guests in English, specific to position duties and responsibilities.
• Must present an image of excitement, enthusiasm, and outgoing personality, while being able to project a professional appearance.
• Must possess basic math skills to include ability to add, subtract, multiply and divide specific to position responsibilities, balance cash drawer.
• Must have 10-key adding machine experience.
• Must be detail oriented.
• Must possess good guest service skills.
• Must be able to work in a smoking environment
• Able to lift up to 25lbs