Job Details

Customer Service Lead

We Deliver the Goods:

Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more.

Growth opportunities performing essential work to support America's food distribution system.

Safe and inclusive working environment, including culture of rewards, recognition, and respect.

Position Purpose:

Responsible for overseeing customer service team assisting customers with order entries and inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems of a complex nature and deal with a variety of variables in situations where standardization may not exist. Trains new customer service representatives. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.

Responsibilities may include, but not limited to:

• Coordinate and oversee the input of customer orders, credits and invoicing and ensure accuracy; back up as needed.
• Assist customer service representatives with difficult or complex customer orders and problems, vendors and department interactions.
• Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
• Lead and train new customer service representatives; facilitate and / or schedule training and Customer Service meetings.
• Develop spreadsheet reports using Portal and Power BI as requested by the Manager, Customer Service and the Director of Multi Units.
• Answer questions and assist co-workers with computer problems / questions, word processing and spreadsheet applications.
• Administrative support such as typing documents for sales Multi Unit and Customer Service departments.
• Performs other related duties as assigned.

Address Line 1: 2722 S. Roan Street

Job Location: Johnson City, Tennessee (TN)

Shift: 1st Shift

Full Time / Part Time: Full Time

EEO Statement: Performance Food Group and/or its subsidiaries (individually or collectively, the "Company") provides equal employment opportunity (EEO) to all applicants and employees, regardless of race, color, national origin, sex, marital status, pregnancy, sexual orientation, gender identity, religion, age, disability, genetic information, veteran status, and any other characteristic protected by applicable local, state and federal laws and regulations.

Required Qualifications:

High School Diploma/GED or Equivalent Experience 1 - 2 Years experience customer service, call center and / or related area

Division: Performance Foodservice

Job Category: Operations

Preferred Qualifications:

High School Diploma/GED or Equivalent Experience 1 - 2 Years experience customer service, call center and / or related area supervisory position within the foodservice industry. Lead responsibilities preferred. 2 Proficient in Microsoft office suite products to include Excel, PowerPoint, Outlook, and Word.

State: Tennessee

Company Description: Performance Foodservice, PFG's broadline distributor, maintains a unique relationship with a variety of local customers, including independent restaurants and hotels, healthcare facilities, schools, and quick-service eateries. A team of sales reps, chefs, consultants, and other experts builds close relationships with customers providing advice on improving operations, menu development, product selection, and operational strategies. The Performance team delivers delicious food but also goes above and beyond to help independent restaurant owners achieve their dreams.