Job Details

Coupa Support
Location: Whitehouse Station, NJ or Jersey City or Philadelphia
Duration: 6+ Months (CTH)

Job schedule- Hybrid- in office 3 days a week
Job hours-8:30 - 5
Interview process-first interview Webex/if second, in person

Description:

Responsibilities and Qualifications
Client is looking for a candidate that is a "super user " of Coupa who will be the primary liaison between Global Procurement and Coupa while supporting Procurement goals and initiatives. The Coupa Support Administrator will also manage supplier relationships as they pertain to Coupa integration, monitor and enforce compliance and manage the escalation process for non-compliance. Additional projects are expected to occur and may change frequently as Coupa becomes fully implemented and performing efficiently.

This position will require planning and support of:

Procurement
• User enablement
• Review and report on RFQ and Sourcing events.
• Training and ongoing testing
• Issue Resolution
• Supplier Enablement Duties
• Platform Maintenance and Updates
• Supplier Compliance

General
• Owner of Coupa and change management as it relates to updates
• Partner with Stakeholders and 3rd Party Provider to achieve organizational management and objectives
• Develop and facilitate user training as necessary
• Troubleshoot user concerns involving data, process, configuration or integration related issues
• Guide system-based activities including user adoption, organizational communications, departmental planning, budgeting, reporting, etc.