Job Details

About Shamrock Labels

Shamrock Labels provides high-quality labeling solutions for hospitals and pharmacies nationwide. We are known for exceptional customer service and customized solutions that support operational efficiency in healthcare environments.

Job Summary

As a Regional Account Manager (RAM), you will represent the Shamrock brand by supporting customers across the hospital and retail pharmacy markets. You will serve as a primary point of contact for assigned accounts, build strong customer relationships, and collaborate with internal teams to deliver timely, accurate labeling solutions.

No prior experience is required - we provide training for candidates who demonstrate strong communication skills, initiative, and a desire to learn.

What You'll Do

1. Communicate with customers via phone, email, and in person as needed
2. Build and maintain strong customer relationships
3. Act as the first point of contact for customer questions and escalations
4. Coordinate with production, graphics, and shipping teams
5. Support Strategic Account Managers with quotes and follow-ups
6. Reach out to customers to support reorders and new sales opportunities
7. Analyze customer order history to anticipate needs
8. Manage customer projects from start to finish

What We're Looking For

1. Strong communication and interpersonal skills
2. Interest in sales, customer service, or account management
3. Problem-solving mindset and attention to detail
4. Ability to work in a fast-paced, team-oriented environment
5. Basic computer skills (Microsoft Office)

Education & Experience

1. High school diploma or equivalent required
2. College degree a plus, not required
3. Customer service or sales experience helpful but not required

Work Environment

Hybrid position based in Oak Brook, Illinois, with a combination of in-office and remote work.

Compensation & Benefits

1. $60,000 - $80,000 base salary (based on experience)
2. Bonus opportunities tied to performance
3. Competitive benefits package
4. Training and professional development opportunities

Equal Employment Opportunity

Shamrock Scientific Specialty Systems, Inc. is an Equal Opportunity Employer and considers all qualified applicants without regard to any legally protected characteristic. Reasonable accommodations are available for qualified individuals with disabilities.