Job Details

Who We Are

At Lucet, we're transforming whole-person care. We deliver integrated behavioral and physical health solutions that connect individuals to the right care at the right time—improving outcomes and overall well-being. Serving over 15 million lives across the U.S.and Puerto Rico, our model combines clinical expertise, compassionate care, and innovative technology to support healthier, more fulfilling lives.

As part of the Lucet team, employees join a mission-driven organization committed to making a lasting impact. Whether through behavioral healthnavigation, in-home medical care, or 24/7 crisis support, our work is rooted in empathy, collaboration, and a shared passion for helping people thrive.

Why Join our Team

At Lucet, we're committed to creating a workplace where top talent thrives both personally and professionally. We offer a dynamic, mission-driven environment where your work has real impact, your unique background and experience are valued, and no two days are alike. If you're passionate about meaningful work and delivering impactful results, we encourage you to apply!

We support our team with a competitive compensation and benefits package, including:

• Hourly compensation between $21.50-23.50, PLUS an annual performance-based, discretionary incentive.
  
  • *Compensation is dependent on non-discriminatory factors including but not limited to an applicant's skills, education/degrees, certifications, prior experience, market data, and other relevant factors.
• Comprehensive health benefit options: Medical, dental, and vision coverage
• 401(k) with competitive employer match
• Company-paid life and disability insurance
• Paid parental leave and wellbeing incentives
• Generous paid time off, including volunteer time
• Flexible spending accounts for healthcare and dependent care
• Professional development opportunities and tuition reimbursement
• Remote work flexibility (role-dependent)
• Opportunity for meaningful growth, both personally and professionally, where your unique background and experience is welcomed and valued.

At Lucet, your work will directly support our mission to improve behavioral, physical, and social health—one member at a time.

Living our Values:

• Serving everyone with compassion and leading with empathy.
• Stepping up and creating value by taking charge and acting when there is an opportunity.
• Adapting in a changing world by recognizing our responsibility to be agile and respond quickly.
• Nurturing growth and belonging by respecting and celebrating everyone for who they are.

What You Will Do - Essential Functions

The Medical Assistant reports to the Director of Clinical Administration and supports the Chronic Care Management Program by providing both clinical and administrative assistance to the care delivery team. This role is integral to ensuring coordinated, high-quality, and cost-effective patient care by supporting care teams, facilitating communication, managing documentation, and assisting with care transitions across healthcare settings.

• Patient Care Coordination & Communication
  
  • Conduct pre-visit intake and confirmation calls, gathering medical, social, and medication histories.
  • Communicate lab results, imaging findings, and care plans to patients after provider review.
  • Coordinate scheduling for in-person and telehealth visits, including rescheduling and follow-up on missed appointments.
  • Serve as a liaison between patients, providers, case managers, facilities, and specialists to support continuity of care
• Care Transitions, Tracking & Documentation
  
  
  • Track patient admissions, discharges, and activity across hospitals, skilled nursing facilities, and other care settings.
  • Document care transitions in the electronic medical record and notify appropriate care team members.
  • Obtain, request, and upload medical records to support post-discharge and ongoing care.
  • Assist with coordinating respite stays, long-term care stays, and return-to-residence visits.
• Clinical & Administrative Support
  
  
  • Provide operational and clinical support to primary care market teams.
  • Process medication prior authorizations, prescription refills, and insurance-related documentation.
  • Manage the clinical inbox and escalate clinical concerns to RNs or providers as appropriate.
  • Support clinical quality improvement initiatives and participate in multidisciplinary team meetings.
• Compliance & Professional Standards
  
  
  • Adhere to organizational policies, ethical standards, and compliance requirements.
  • Maintain confidentiality and security of protected health information in accordance with federal, state, and local regulations.

Who You Are

Required Qualifications:

• High School Diploma or equivalent
• Completion of an accredited Medical Assistant training program.
• Basic Life Support (BLS) certification
• 1+ years of experience in a clinical, healthcare, primary care, or outpatient clinical setting.
• Familiarity with EMR systems and basic clinical documentation.
• Proficiency with Microsoft Office Suite, including Outlook, Word, Excel, and Teams.
• Customer Service experience
• Ability to pass background check upon hire and throughout employment to include criminal felony & misdemeanor search, SSN validation/trace search (LEIE), education report (highest degree obtained), civil upper and lower search, 7-year employment report, federal criminal search, statewide criminal search, widescreen plus national criminal search, health care sanctions-state med (SAM), national sex offender registry, prohibited parties (OFAC) (terrorist watchlist), and a 10-Panel Drug Screen.

Living our Values:

• Serving everyone with compassion and leading with empathy.
• Stepping up and creating value by taking charge and acting when there is an opportunity.
• Adapting in a changing world by recognizing our responsibility to be agile and respond quickly.
• Nurturing growth and belonging by respecting and celebrating everyone for who they are.

Competencies

• Ability to multi-task and prioritize in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Positive attitude, hardworking, and dependable.
• Coachable with a competitive spirit and commitment to continuous improvement.
• Results-driven with an understanding of performance measurement and analysis.

Working Conditions:

• High-speed internet service (cable or fiber optic) with minimum download Speed of 20 Mbps, Upload Speed of 5 Mbps, and Maximum Latency of 100 milliseconds (must be installed before starting) required.
• Frequent use of computer and phone systems
• Must be able to constantly remain in a stationary, sitting position, communicate and exchange information with others, inspect information, perform repetitive motions with arms and fingers, interpret data, problem solve, make decisions, organize and plan, and maintain a positive and professional attitude in all situations.
• Work is performed from home with company-provided equipment. Sitting for long periods of time is expected and use of fingers and hands for typing is necessary.
• A quiet workspace with minimal background noise for calls.

We encourage applicants from a variety of backgrounds and experiences to apply, especially those who can demonstrate how their unique qualifications and skills align with the requirements of this role and support our mission to improve whole-person health.

This position will accept and review new applications and resumes no less than 5 business days after the original posting date and may remain open an extended period of time with no set end date based on the level of interest.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws.
For further information, please review the Know Your Rights notice from the Department of Labor.