Job Details

divh2Franchise Support Manager (100% Remote Chicago Area Preferred)/h2pDo you take pride in creating great experiences for others?/ppWere hiring a Client Success Manager to help franchise owners thrive by building relationships, coordinating solutions, and collaborating across teams./ph3About the Role/h3pWere looking for a Client Success Manager who enjoys variety, thrives in a collaborative environment, and takes pride in helping others succeed. In this role, youll build trusted relationships with our franchise owners while also working closely with colleagues across marketing, training, and operations./ppSome days youll be connecting with franchise owners, understanding their needs, and coordinating support. Other days youll be reviewing a marketing initiative for relevance, helping organize a training session, or assisting with an operational rollout. Youll never be expected to know it all, youll always have expert teammates to lean on, but over time, youll grow your expertise so you can guide franchisees directly with confidence./ppThis role is ideal for someone with excellent people skills, strong organizational instincts, and the ability to juggle multiple priorities while keeping a positive, solutions-oriented mindset./ppWhat Youll Do:/pulliServe as a trusted point of contact for franchise owners, building strong relationships/liliChampion and coordinate requests with internal marketing, training, and operations teams/liliProvide responsive, empathetic support and follow-through on client needs/liliContribute to projects such as training programs, marketing reviews, and process improvements/liliDeepen your knowledge of our systems and processes to provide more direct guidance over time/li/ulpWhat Were Looking For:/pulliFriendly and empathetic with strong people and communication skills/liliNatural leader with a drive to grow professionally and personally/liliQuick learner, organized, and persistent in getting things done/lili4+ years of experience collaborating with cross-functional teams (marketing, training, or operations)/li/ulpWhy WIN:/pulli100% remote role (Chicago-area candidates preferred)/liliCollaborative, inclusive culture built on respect and growth/liliHealth, dental, vision insurance + PTO + 401(k) match/liliCareer development and advancement opportunities/liliA team that values working hard, having fun, and celebrating success together/li/ul/div