Job Details

Description

Join North American Learning Institute's Elite Team - Customer Service Representative (Remote-Email/Text/Chat)

Do you excel at delivering exceptional results and want to be part of an advancing, high-impact team? At North AmericanLearning Institute (NALI), we're looking for top-tier talent to join our customer service team and deliver next-level support to our students and referral partners.

As a work-from-home Customer Service Representative at North American Learning Institute, you'll be our front-line team member who's focused on helping guide our students toward success with direct interaction via text, email, and occasionally by phone. You are the face of North American Learning Institute to every student and referral partner who works with you. This role allows you to make a positive impact on our students and clients every day.

What's in it for You:

• Dynamic, energetic culture - Join a driven, like-minded team
• Cutting-edge tech & tools - Streamlined customer service processes
• Performance-based promotions!
• Compensation: $35,000 - $45,000 per year
• Full benefits package (for full-time employees) including: 100% company-paid health, vision, & dental insurance, 401(k) with a 3% company match, Life Insurance with AD&D coverage, and 80 hours of PTO

Location:

You must live in the Orlando area to train in person for 2 weeks. After that, this is a work-from-home position where you'll operate remotely with top-tier technology and tools.

Responsibilities

We're Seeking Professionals With the Skills, Drive, and Mindset To:
• Provide a positive, empathetic, and professional tone and attitude toward students/clients and team members at all times.
• Delivers excellent customer support through various channels, i.e., voice, email, and chat.
• Have availability to work nights, weekends, and holidays.
• Troubleshoot issues that arise for existing client courses.
• Have effective communication skills that help de-escalate while problem-solving.
• The ability to work with multiple screens and programs open to help resolve student issues.

Qualifications

Here's What We're Looking For:
• Some college credit required - A degree is a plus, but we care most about your drive and skills.
• Fluent English required; additional languages a plus.
• 1-3+ years of customer service experience, ideally in email/chat/text environments.
• Tech-savvy and adaptable.
• Analytical and solutions-focused.
• Strong work ethic and dependability - You show up, give 110%, and make every interaction count.
• Remote experience is preferred, yet participation in online learning environments-such as virtual college courses-will also be taken into consideration.
• Those fluent in Spanish are preferred.

You're Built for This Role If You Are:
• Self-motivated & competitive - You want to be the BEST!
• Empathetic - You genuinely care about helping others and put yourself in their shoes.
• Positive - You stay professional, upbeat, and focused.
• Patient and Attentive - You make people feel heard and valued.
• Detail-Oriented - You notice the small things that make a big difference.
• Tech-Savvy - You pick up new systems and technologies like it's second nature.