Job Details

Remote Bilingual/Spanish/French

Call Center Agents needed to start ASAP

Pay Rate: $18/hour

Schedule: Various schedules/ shifts

• Duties:
  
  • Handle inbound calls and make outbound calls to existing members.
  • Advise members on their benefits and encourage them to take advantage of available services.
  Responsibilities:
  
  Handle inbound calls and make outbound calls to existing members.
  • Respond promptly and courteously to member inquiries.
  • Build strong relationships using effective interpersonal skills.
  • Demonstrate patience and engage members to overcome initial concerns.
  • Learn product portfolio quickly and explain options and features in detail.
  • Show empathy through tone and word choice in all interactions.
  • Overcome objections and provide clear guidance.
  • Maintain a competitive and self-motivated attitude.