Job Details

Overview

Employer Industry: Travel and Hospitality

Why consider this job opportunity:

• Hourly pay starting at $19.50, with potential for negotiation based on experience and qualifications
• Comprehensive benefits package, including medical, dental, and vision insurance
• Travel perks and discounts for both ALG Vacations and Hyatt employees
• Paid time off, holidays, and parental leave
• Opportunity for career advancement within a leading travel organization
• Supportive work environment that values experimentation, empathy, and inclusion

What to Expect (Job Responsibilities)

• Provide service and escalation support for top accounts through complex bookings and modifications
• Communicate and uphold company policies while meeting travel advisor expectations
• Achieve first call resolution for customer inquiries
• Enhance customer experiences by offering vacation upgrades
• Educate and support travel advisors on booking systems and problem resolution

What is Required (Qualifications)

• Proficient in computer skills and knowledge of MS Office
• Ability to navigate the internet effectively
• Minimum of 1-3 years of customer service experience
• Strong attention to detail and problem-solving skills
• Commitment to Hyatt's core values

How to Stand Out (Preferred Qualifications)

• Experience in the travel industry is a plus
• Familiarity with multiple booking systems
• Demonstrated sales skills and ability to enhance customer experiences

#TravelIndustry #CustomerService #CareerGrowth #EmployeeBenefits #HospitalityJobs

"We prioritize candidate privacy and champion equal-opportunity employment. Central to our mission is our partnership with companies that share this commitment. We aim to foster a fair, transparent, and secure hiring environment for all. If you encounter any employer not adhering to these principles, please bring it to our attention immediately. We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer."