Job Details

WHO WE ARE

Relation Insurance is a leading, innovative company with a strong commitment to excellence and a passion for delivering cutting-edge solutions to our clients. As a key player in the insurance market, we pride ourselves on our dynamic culture, collaborative environment, andcontinuous drive for success. With a rich history and a bright future ahead, we are looking for exceptional individuals to join our team and contribute to our ongoing growth and success.

WHAT WE'RE LOOKING FOR

The Patient Care Coordinator plays a pivotal role in ensuring every member receives seamless, compassionate, and expert support throughout their healthcare journey. The individual in this position is a trusted point of contact, who not only manages logistics and care coordination, but also advocates for patient needs, removes barriers to care, and delivers an exceptional experience that reflects our commitment to quality and empathy.

A GLIMPSE INTO YOUR DAY

• Serves as the first point of contact for potential patients, providing clear, knowledgeable guidance about the Center of Excellence Program and its benefits.
• Proactively manages patient caseloads, ensuring each member receives personalized attention and timely follow-up from initial outreach through the completion of their care journey.
• Coordinates all aspects of patient travel, including booking arrangements, creating detailed itineraries, and supporting patients during emergencies via a 24/7 travel line.
• Facilitates referrals and paperwork, acting as a liaison between patients and Center of Excellence providers to streamline access to top-tier clinical care.
• Advocates for patients by addressing their needs with empathy, navigating sensitive health conversations, and helping them overcome clinical, logistical, or benefits-related challenges.
• Maintains meticulous documentation of all patient interactions, ensuring accuracy and compliance with regulatory standards.
• Collaborates with cross-functional care teams to deliver integrated support, leveraging technology and virtual tools to enhance patient engagement.
• Monitors and confirms patient eligibility monthly, ensuring ongoing access to program benefits and resources.
• Consistently meets or exceeds outreach and engagement targets, demonstrating a proactive mindset and commitment to continuous improvement.
• Performs other projects, duties, and tasks, as assigned.

WHAT SUCCESS LOOKS LIKE IN THIS ROLE

• High School diploma or equivalent. Four year degree in a healthcare-related field highly preferred.
• A minimum of 2 years' experience in patient engagement, care coordination, population health, or member outreach roles.
• Experience as a medical assistant, clinician, or care coordinator is a plus.
• Proven ability to handle outbound calls, motivate patients, prioritize tasks, make critical decisions, and manage escalations.
• Exceptional verbal communication and relationship-building skills, with the ability to quickly earn trust and engage diverse populations.
• Deep understanding of clinical programs, care pathways, and health plan operations, enabling you to educate and empower patients.
• Strong problem-solving abilities, organizational skills, and accountability, thriving both independently and as part of a collaborative team.
• Proficiency with telephonic and virtual engagement platforms, care management software, and secure messaging tools.
• Demonstrated empathy, active listening, and a patient-centered approach in all interactions.
• Knowledge of HIPAA and health plan regulatory requirements.

WHY CHOOSE RELATION?

• Competitive pay.
• A safe and healthy work environment provided by our robust benefit program including family health and wellness programs, 401K, employee assistance programs, paid time off, paid holidays and more.
• Career advancement and development opportunities.

Note: The above is not all encompassing of the full position description.

Relation Insurance Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Relation, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is presented within this posting.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

$47,000.00 - $59,000.00