Job Details

Advanced Call Center TechnologiesJob DescriptionCall Center Representative - AgentReports To : Operations SupervisorDepartment : OperationsFLSA Status : Non-exemptAdvanced Call Center Technologies (ACT) is seeking energetic, motivated individuals to join our rapidly growing team of Customer Experience Representatives. In this role, you'll serve as the voice of our company—helping customers solve problems, navigating their questions, and making a meaningful impact on their day. We provide paid, hands-on training in computer skills, negotiation, communication, and business processes to ensure your success from day one.At ACT, you're not just starting a job—you're joining a company with a strong culture, real growth opportunities, and the unique chance to become an employee-owner. More than 90% of our leadership team began their careers as Customer Experience Representatives, and you can grow right along with us.Why You'll Love Working at ACTClear paths for advancementFlexible scheduling optionsGenerous bonus opportunitiesSupportive supervisors and a positive, team-focused environmentEmployee Ownership Program— a company-paid, long-term benefitComprehensive healthcare benefits (medical, dental, vision) for you and your family after 90 daysPaid time off and paid holidays after 90 daysAccess toDayForce Walletafter training, allowing you to access earned wages through an easy-to-use app and prepaid cardBenefitsMedical, dental, and vision insurancePaid time offEmployee ownership programOn-site work environmentPosition OverviewAs a Customer Experience Representative, you'll deliver best-in-class service to consumers calling in for assistance. You'll handle inquiries related to billing, payments, credits, fraud concerns, internet and mobile services, and mortgage servicing. This role is ideal for strong communicators and problem-solvers who are motivated to meet personal and team goals.Key ResponsibilitiesProvide prompt, professional support to customersListen actively, maintain confidentiality, and respond with courtesyCommunicate clearly and effectively, even in challenging situationsDocument customer interactions while managing live conversationsMaintain accuracy and high-quality standards in all workMeet productivity goals and manage time efficientlyDemonstrate reliability with consistent attendanceFollow management direction and take accountability for tasksPerform additional duties as assignedMinimum QualificationsAbility to pass a criminal background checkBasic computer and data entry skillsPrevious call center or customer service experience preferredHigh school diploma or GED required~CBACT provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, ACT complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. ACT expressly prohibits any form of workplace harassment based on race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of ACT's employees to perform their job duties may result in discipline up to and including discharge.