Job Details

Job Description:

• In this role, you will make an impact in several ways.
• You will act as the client service point of contact for daily inquiries, ensuring timely responses by adhering to service levels for resolution and providing a quality professional client experience and communication.
• You will be responsible for meeting productivity targets set forth, acting as a Level 1 immediate support for response and resolution.
• Additionally, you will identify and escalate matters requiring immediate attention to the Senior Client Service Officer and/or Service Director.
• Utilizing a speak-up culture, you will provide inputs in the Transformation agenda for Global Client Service.
• You will also meet Associate Client Service Officer target objectives and grade level certifications, including performance, behavior, and productivity, and achieve training journey requirements.
• Completing standard firm Learnings by appropriate deadlines and developing a firm understanding of all firm standards, policies, procedures, and Client Service tools and systems required are also part of your responsibilities.
• Acquiring and utilizing knowledge of the core Treasury Services product suite and associated operational flows to appropriately address client inquiries is essential.
• To be successful in this role, a bachelor's degree or the equivalent combination of education and experience in banking or finance is preferable.
• Having 3-5 years of total work experience, preferably in an operational area and/or client services, is desirable.
• Being self-motivated with a client focus centricity, possessing strong communication skills (written, verbal, and effective listening), and the ability to be cross-functional and multitask under pressure are important.
• Additionally, being able to adapt to a changing environment and business needs is crucial

• Duration: 8.5 month contract opportunity
• Hybrid Work Model: 4 days onsite required weekly in Pittsburgh, PA or Lake Mary, FL
• Rate Range: $17-22/hr. W2 (based on experience)