Job Details

Overview:

TekWissen is a global workforce management provider headquartered in Ann Arbor, Michigan, offering strategic talent solutions to clients worldwide. The opportunity below is with one of our clients, a leading global medical technology company. This organization provides a wide range of diagnostic imaging and laboratory diagnostics, as well as advanced therapies and digital health services. Its solutions span prevention and early detection through diagnosis, treatment, and follow-up care, empowering healthcare providers worldwide.

Job Title: Customer Service Engineer - Pace Specialist Trainer

Location: Cary, NC, 27511

Duration: 12 Months

Job Type: Temporary Assignment

Work Type: Remote

Shift: 8:00-5:00 during the first year
After FTE conversion, the shift may change to later hours, including potential shift differentials

Job Description

• This is a role well suited to an ambitious professional, looking for the next step in their career. As a Customer Service Engineer, you will be responsible for:
• Your initial assignment is to become a subject-matter expert in the PACE platform, which Customer Service Engineers use to document work, track parts consumption, and record time and related activities.
• As a subject-matter expert, you will share the knowledge needed to help Customer Service Engineers in your assigned zones and regions become proficient in using the new software.
• After the full launch of the PACE software, you will play a key role in the hyper-care phase for 30 to 90 days, depending on the speed and success of the transition.
• Upon successful completion of the Hypercare phase, you may be considered for transition into a Customer Service Engineer role, preferably within your local region, and you are encouraged to apply for other opportunities across the organization.
• A customer service engineer has the following skills and responsibilities:
• You will be servicing Imaging Equipment in the assigned metro area, Level could be adjusted based on prior experience.
• You are in a field-based, customer-facing role that primarily installs, services, maintains and modifies client' imaging equipment at customer sites.
• You are the "Face of client" to the customer.
• You support a variety of diagnostic imaging equipment.
• You are flexible and willing to work different shifts as business needs dictate, including willingness to work overtime as required. Advanced notice will be provided for any shift changes.
• You report to the Regional Service Manager at client Medical Solutions as a CSE.

• Associate degree, or college, or military experience in a related technical field.
• Strong technical/electrical background required.
• Biomedical, med tech, or similar hands on technical experience is a plus.

• Entry level candidates with technical training
• Candidates transitioning from the military
• Minimum level: Foundation-level technical education or equivalent hands on training.

• Strong customer communication skills; ability to interact directly with clients.
• Technical acumen - ability to understand software, support peers, and troubleshoot.
• Ability to repair/diagnose equipment and perform technical issue resolution.
• Team-oriented mindset; works well with cross functional teams.
• Ability to lead training on software updates for peer groups.

• Imaging service experience (military or private sector)
• Experience working in biomedical or hospital environments

• Role involves training peers across approx. 100 training sessions, each 2 days long.
• Individual trainer is expected to deliver 15-20 sessions.