Job Details

Job Title: Provider Coordinator
Location: Dallas, TX
Duration: 6+ Months (Possible Extension)

Job Description:

• Will this role be fully remote? Yes.
• What is the expected schedule (include dates/time/time-zone requirements) 8-5 pm of the time-zone the employee sits in (EST, CST, MST or PST).

• Work intake issue tickets.
• Process reports - research cred/enrollment case issues and update records accordingly.
• Data entry on SharePoint.
• Assist with UAT of software enhancements.

• Provider Data Entry & Data Quality, Entered, validated, and maintained high-volume provider and contract data with a strong focus on accuracy, completeness, and alignment to state Medicaid/Medicare requirements.
• Ticket Intake & Triage (Healthcare Systems) Managed intake, prioritization, and resolution of issue tickets related to provider enrollment, credentialing, contracting, and provider data systems using Jira/ServiceNow/Salesforce.
• System Navigation & Multi-Tool Proficiency Worked across multiple platforms simultaneously (ticketing systems, provider portals, spreadsheets, document repositories) to resolve issues efficiently.
• Preferably Salesforce proficiency.
• Issue Analysis & Escalation Identified trends, root causes, and recurring issues; escalated risks and defects with appropriate documentation and business impact.
• Time Management & Prioritization Balanced competing priorities across reactive ticket work, scheduled project tasks, and administrative responsibilities in a high-volume, deadline-driven environment.
• Operational & Administrative Support Provided administrative and operational support including meeting coordination, agenda preparation, note-taking, action-item tracking, and follow-ups for project and operational teams.
• Stakeholder & End-User Support Served as a primary point of contact for internal users, translating technical issues into business-friendly language and providing clear status updates and guidance.
• Attention to Detail & Confidentiality Maintained strict attention to detail while handling sensitive provider and member data, adhering to HIPAA, internal controls, and data governance standards.

• Preferred: Bachelor's Degree or equivalent combination of education and experience.

• 2+ years in managed care, preferably in Provider Claims and/or Provider Network Administration.