Job Details

Quality Admin Role
Hybrid
HSD/GED required

Soft skills:
organized, Microsoft office experience, work independently, detail oriented, able to multitask, critical thinking skills
• Print, label and mail Customer Letters (via FedEx overnight) to customers in the US, making note of those which are returned as unknown address.
• Email the Customer Letters via known email addresses making note of those which are returned as unknown.
• Track and manage acknowledgment forms to confirm receipt and completion of recall instructions via excel.
• Communicate effectively with Customer Service to inform of product to be returned.
• Work with distributors and sales representatives to ensure accuracy and timely responses.
• Update and maintain recall tracking spreadsheets, databases, and dashboards to ensure real-time accuracy.
• Development and maintain presentation slide decks summarizing recall status
• Assist in compiling recall documentation for internal reporting and regulatory submissions.

At least 2 years of experience in Admin/Office management