Job Details

divh2Remote Customer Service Representative/h2pJoin Columbia Gas, a NiSource company, as a full-time Remote Customer Service Representative. In this role, youll deliver exceptional support by handling customer inquiries about utility bills, service requests, account transfers, and emergency calls. Were looking for dependable professionals with strong communication skills, a customer-focused mindset, and the ability to thrive in a fast-paced, dynamic environment./ppStarting pay is $21.00 per hour, plus a $500 sign-on bonus paid in two installments: $250 on the first paycheck and $250 after 6 months of employment./ph3Essential Position Requirements/h3pMust reside in Ohio or Pennsylvania AND be within 80 miles or less from one of the Columbia Gas facilities located below:/pulliColumbia Gas of Ohio, 290 W Nationwide Blvd, Columbus, OH 43215/liliColumbia Gas of Pennsylvania, 12 Sandstone Way, Dunbar, PA 15431/li/ulpMust be available from 7:00 am 7:00 pm Monday - Friday and able to attend 100% of the 13-week training program./ppAbility to work from a secure, private home office with minimal distractions. Workspace must include ergonomic equipment such as a computer desk and chair, ensuring a professional and comfortable setup./ppMaintain a hardwired high-speed internet connection with minimum speeds of 75 Mbps download and 15 Mbps upload. Wi-Fi and satellite connections are not permitted. Proof of compliance will be required upon selection./ppA smartphone is required to install a secure VPN application./ppThis position is primarily remote; however, employees must have reliable transportation to travel to their designated Columbia Gas facility as needed. Your first day will be onsite for orientation, and occasional in-office visits may be required to support business needs or emergencies./ppSuccessful applicants will be required to complete a CSR Aptitude Assessment. If offered a position, candidates will be required to pass a Background and Drug test./ppPlease note: Due to our commitment to serving our customers, all listed requirements are essential for this role./ppIdeal candidates demonstrate a strong desire to learn and the ability to think critically, solve problems, and navigate challenges effectively. They excel at resolving conflicts and fostering positive outcomes in dynamic environments./ph3Key Responsibilities/h3ulliRespond to billing inquiries, investigate meter readings, and resolve issues related to billing accuracy or payments./liliHandle emergency calls promptly and professionally./liliProcess customer requests for move-ins, account additions, and service transfers./liliManage refunds, compensation requests, and account updates./liliRoute escalated customer issues for timely resolution./liliProvide referrals and process requests for special programs, including Energy Assistance, CRISIS, Dollar Energy, and others as needed./liliInitiate service orders, respond to order inquiries, and provide status updates./liliAssist customers with credit and payment arrangements./liliGuide customers to appropriate self-service channels when applicable./liliMeet individual performance metrics, deadlines, and contribute to team goals./liliPrioritize tasks effectively while managing multiple responsibilities./liliCollaborate in a team environment to achieve shared objectives./li/ulh3Required Qualifications/h3ulliMust be at least 18 years of age./liliHigh school diploma or equivalent required./liliMinimum of one (1) year of customer service experience./liliProficient computer skills, including navigating multiple tabs, windows, and systems./liliAbility to type at least 25 words per minute (WPM)./liliStrong written and verbal communication skills./liliFor bilingual candidates: Fluent in English and Spanish with strong written communication skills in both languages./li/ulh3Preferred Qualifications/h3ulli23 years of call center and/or customer service experience./lili25 years of remote customer service experience./liliExperience in the utility industry./liliAdvanced computer skills, including navigating multiple tabs, windows, and systems./liliAbility to type 6065 words per minute (WPM)./li/ulpWe value the contributions youll bring to NiSource Corporate Services and support your professional growth. Please note: If offered this position, you must obtain supervisor approval before applying for other roles within NiSource during the first 12 months of employment as a Customer Service Representative./ppAs a public utility, NiSource is required to provide continuous service to customers at all times. To ensure we fulfill that obligation, employees may be required to work outside their normal work hours and perform tasks outside of their normal responsibilities in support of emergency operations./ppWork Authorization: Authorized to work in the United States without requiring sponsorship./ppWorkplace Connection: Value inclusion within your day to day responsibilities by respecting others perspectives/convictions, engaging others opinions, creating a safe environment where people, ideas, and opinions are valued within your Team/Customers and external partners. Respect the unique lived experiences within your Team/Customers and external work partners by valuing different world views, challenges, and cultures that represents all walks of life and all backgrounds. Treat others with respect and consideration. Actively participate in creating and contributing to a positive work environment./ppEqual Employment Opportunity: NiSource is committed to providing equal employment opportunities in each of its companies to all employees and applicants for employment without regard to race, color, religion, national origin or ancestry, veteran status, disability, gender, age, marital status, sexual orientation, gender identity, sex (including pregnancy, lactation, childbirth or related medical conditions), genetic information, citizenship status, or any protected group status as defined by law. Each employee is expected to abide by this principle./ppBy applying, you may be considered for other job opportunities./ppADA Accommodations: If you need a reasonable accommodation to participate in any part of the hiring process or to perform the essential functions of the position, please contact OneHR at ...@nisource.com or 1-888-###-####./ppSafety Statement: Promote a safe work environment by actively participating in all aspects of our employee safety program. Report any unsafe conditions and take actions to prevent personal injuries. Support our interdependent safety culture by ensuring the safety of your co-workers. Stay focused on the task at hand and promote productivity through good work habits./ppE-Verify: NiSource participates in the U.S. Department of Homeland Securitys E-Verify program. As part of this process, we provide the following notices to all job applicants: These documents inform you of your rights and responsibilities under U.S. law. You can view or download them using the links below:/pulliE-Verify Poster (English and Spanish)/liliRight to Work Poster (English and Spanish)/li/ulpSalary Range*: $35,400.00 - $49,600.00/pp*The salary offered to a candidate is based on several factors including but not limited to the candidates skills, job-related knowledge, and relevant experience, as well as internal pay equity./ppPosting Start Date: 2026-01-08/ppPosting End Date (if applicable): The job posting will close on the day before the posting end date./p/div